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AFTER-SALES SERVICE
Before contacting the After-sales Service:
1. See if you can solve the problem yourself with the help of the "Troubleshooting guide".
2. Switch the appliance off and then on again it to see if the problem has been eliminated.
If the problem persists after the above checks, contact the nearest After-Sales Service.
Always specify:
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a brief description of the fault;
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the product type and exact model;
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the Service number (the number after the word Service on the rating plate), located under the appliance (on the metal plate).
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your full address;
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your telephone number.
If any repairs are required, contact an authorised After-Sales Service Centre (to ensure the use of original spare parts and correct repairs). Spare parts are available
for 10 years.
Product Guarantee and Repair Information Guarantee
12 Months Parts and Labour Guarantee
Your appliance has benefit of our manufacturer's guarantee, which covers the cost of breakdown repairs for twelve months from the date of purchase.
This gives you the reassurance that if, with in that time, your appliance is proven to be defective because of either workmanship or materials, we will, a tour discretion,
either repair or replace the appliance at no cost to you:
This guarantee is subject to the following conditions:
The appliance has been installed and operated correctly and in accordance with our operating and maintenance instructions.
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The appliance is used only on the electricity or gas supply printed on the rating plate.
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The appliance has been used for normal domestic purposes only.
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The appliance has not been altered, serviced, maintained, dismantled, or otherwise interfered with by any person not authorised by us.
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Any repair work must be undertaken by us or our appointed agent.
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Any parts removed during repair work or any appliance that is replaced become our property.
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The appliance is used in the United Kingdom or Republic of Ireland.
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The guarantee does not cover:
Damage resulting from transportation, improper use, neglect or interference or as a result of improper installation.
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Replacement of any consumable item or accessory. These include but are not limited to: plugs, cables, batteries, light bulbs, fluorescent tubes and starters, covers
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and filters.
Replacement of any removable parts made of glass or plastic.
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THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL OR NON - DOMESTIC PREMISES.
Recycling and Disposal Information
As part of Hotpoint's continued commitment to helping the environment, Hotpoint reserves the right to use quality, recycled components to keep down customer
costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove the door, plug, and cut the mains cable off flush with the
appliance. Dispose of these parts separately to ensure that the appliance can no longer be plugged into mains socket, and the door cannot be locked shut.
Repairs and After Sales
For product help and advice, repairs, spare parts or accessories, we're here to help.
For local repair engineers
- 03448111606
ROI
-0818313413
UK standard local rate applies ROI local Irish rate applies
For Parts and Accessories visit:
parts.hotpoint.co.uk/shop
Please remember to register your appliance at
Please note, our advisors will require the following information:
Model number
Serial number
www.hotpoitservice.co.uk
to activate your 10 year parts guarantee.
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