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have legal rights against the seller of the
product. These statutory rights are not
restricted by our warranty as set out below.
Warranty terms
The warranty period begins with the date of
purchase. Please keep the original receipt in
a safe place. It is required as proof of
purchase. If a material or manufacturing
defect occurs within three years of the date
of purchase, we will repair or replace the
product for you free of charge, or refund the
purchase price, at our discretion. This
warranty service is granted provided that the
faulty device and the proof of purchase
(receipt) are presented within three years,
along with a brief written description of the
fault and of when it occurred.
If the fault is covered by our warranty, we
will return the fixed product or send you a
new one. No new warranty period shall
begin upon repair or replacement of the
product.
Warranty period and statutory
warranty claims
The warranty period is not renewed after a
warranty service has been granted. This rule
shall also apply for any replaced or repaired
parts. Any damage or faults that already
existed when buying the product must be
reported immediately upon unpacking the
product. A fee is charged for any repairs
that are carried out after the end of the
warranty period.
Warranty scope
The device was carefully manufactured
according to the strictest quality guidelines
and thoroughly tested before delivery. The
warranty applies to material or
manufacturing defects. This warranty does
not apply to product parts that are subject to
normal wear and tear and can therefore be
regarded as wearing parts, or damage to
fragile parts, such as switches, rechargeable
batteries or parts that are made of glass.
This warranty is void if the product has been
damaged, improperly used or serviced. To
ensure proper use, all instructions included in
the manual must be followed carefully. All
uses and actions that users are discouraged
from or warned of in the manual must be
avoided under all circumstances. The product
is intended for private household use only,
and not for commercial activities. The
warranty is void, if the product is treated
inappropriately, if force is applied, and in
the case of any manipulation that is not
carried out by our authorised service branch.
Warranty processing
To ensure your request is handled swiftly,
please observe the following
Notes:
Please have the receipt and the article
„ „
number (e.g. IAN 123456) ready as proof
of purchase for all enquiries.
Please refer to the type plate on the
„ „
product, an engraving on the product, the
cover of the manual (bottom left) or the
sticker on the back or base of the product
to find out the product number.
In the case of any malfunctions or other
„ „
defects, please call or email the service
department indicated below as a first step.
After your product has been registered as
„ „
faulty, you can send it to the specified
service address, free of charge. Please
include the proof of purchase (receipt) and
information about the defect and about
when it occurred.
GB/IE/NI/CY/MT
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