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Idiomas disponibles
Idiomas disponibles
Troubleshooting
PROBLEM
Unable to find the
OnCloud / WiZ Connected
light fixtures that are
hardwired to the Room
Controller circuit on the
network
Unable to operate the
load (light) with the ON/
OFF switch
OnCloud / WiZ Connected
light fixtures that are
hardwired to the Room
Controller circuit not
responding to WiZ APP
control
Load (light) not
functioning properly
OnCloud / WiZ Connected
light fixtures that are
hardwired to the Room
Controller circuit not
connecting to the WiZ
APP
CAUSE
Room Controller
may not have
initiated
Connectivity Mode
Wiring issue
No electricity
Load does not
function or is
incompatible
Network is not
connected
Permissions are
not granted on
mobile device
Room Controller
is not functioning
correctly
Load (light) may
not be compatible
or exceeding limits
Wi-Fi password is
incorrect
Weak/low Wi-Fi
signal
Wi-Fi not
connected
SOLUTION
Long Press the ON and OFF switch
simultaneously for 5 seconds to enter
into Connectivity Mode: Searching for
Wi-Fi Network.
Review and confirm the
INSTALLATION section in this manual.
Check that the power is ON at the
circuit breaker.
• Replace the load.
• Check the SPECIFICATION section
for compatible loads and limitations.
Check wireless network connectivity.
Check to see that permissions are
granted for the WiZ APP.
Manually press and hold the ON
switch for 7-10 seconds to ensure
electrical functionality is working.
• Check SPECIFICATION section to
ensure load (light) is within limits.
• Replace the load (light).
Re-enter Wi-Fi password.
Check Wi-Fi signal to ensure within
range of router (-80dB min).
Confirm Wi-Fi router is broadcasting a
2.4GHz signal. Re-connect.
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