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TROUBLESHOOTING TIPS
Problem
Excessive smoking
during clean cycle
Excessive smoking
during broiling
Oven door will not open
after a clean cycle
Oven not clean after a
clean cycle
"F— and a number or
letter" are displayed on
LCD screen
LCD is not functioning
properly
Power outage, clock
resets
"Burning" or "oily" odor
emitting from the vent
Strong odor
Fan noise
My oven door glass
appears to be "tinted" or
have a "rainbow" color.
Is this defective?
Sometimes the oven
takes longer to preheat
to the same temperature
Oven will not work
remotely
49-2000382 Rev.3
Possible Cause
Excessive soil or grease.
Food too close to burner element.
Oven too hot.
Oven controls improperly set.
Oven was heavily soiled.
You have a function error code.
If the function code repeats.
A fuse in your home may be blown or the circuit
breaker tripped.
Oven controls improperly set.
LCD screen is locked.
LCD is faulty.
Power outage or surge
This is normal in a new oven and will disappear in
time.
An odor from the insulation around the inside of
the oven is normal for the first few times the oven
is used.
A cooling fan may automatically turn on.
No. The inner oven glass is coated with a heat
barrier to reflect the heat back into the oven to
prevent heat loss and keep the outer door cool
while baking.
Cookware or food in oven
Number of racks in oven
Different cooking modes
Router issues, no wireless signal, etc.
Oven is not connected.
What To Do
Press Cancel on the pad to the right of the screen to
stop the cycle. Open the windows to rid the room of
smoke. Wait until the door unlocks. Wipe up the excess
soil and reset the clean cycle.
Lower the rack position of the food.
Allow the oven to cool below locking temperature.
See the Cleaning the Oven section.
Clean up heavy spillovers before starting the clean cycle.
Heavily soiled ovens may need to self-clean again or for
a longer period of time.
Press Dismiss on the LCD screen. Allow the oven to
cool for one hour. Put the oven back into operation.
Disconnect all power to the oven for at least 30 seconds
and then reconnect power. If the function error code
repeats, call for service.
Replace the fuse or reset the circuit breaker.
See the Cooking Modes or Settings section to ensure
proper use. Ensure unit is updated to the most recent
software update.
Unlock the screen by pressing the Unlock icon. If this
does not correct the issue, cycle power at the circuit
breaker and ensure unit is updated to the most recent
software update.
Cycle power at the circuit breaker and ensure unit is
updated to the most recent software update. If issue
persists, call service to assess the issue.
Reset the clock. If the oven was in use, you must reset it
by pressing Cancel, setting the clock and resetting any
cooking function.
To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the Cleaning the Oven section.
This is temporary and will go away after several uses or
a self-clean cycle.
This is normal. The cooling fan will turn on to cool
internal parts. It may run for up to 1-1/2 hours after the
oven is turned off.
This is normal. Under certain light or angles, you may
see this tint or rainbow color.
The cookware or food in the oven will cause the oven to
take longer to preheat. Remove items to reduce preheat
time.
Adding more racks to the oven will cause the oven to
take longer to preheat. Remove some racks.
The different cooking modes use different preheat
methods to heat the oven for the specific cooking mode.
Some modes will take longer than others (i.e. convection
bake multi).
For assistance with oven wireless network connectivity,
please call 1-800-220-6899.
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