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TROUBLESHOOTING
TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If the appliance does not function properly or does not function at all, check the following
before you call for service:
Diagnosing Problems
Symptoms
Foreign objects, such as
Rattling and
keys, coins, or safety pins
clanking noise
may be in drum.
Heavy wash loads may
produce a thumping sound.
This is usually normal.
Thumping sound
Wash load may be out of
balance.
Packaging materials were not
removed.
Wash load may be unevenly
distributed in the drum.
Not all leveling feet are
Vibrating noise
resting firmly and evenly on
the floor.
Floor not rigid enough.
Proper options not selected.
Poor stain
removal
Previously set stains.
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Reason
• Stop washing machine, check drum for foreign
• If sound continues, washing machine is probably
• Pause the cycle and redistribute the load after
• Remove packing materials
• Pause the cycle and redistribute the load after
• See Leveling the Appliance in the Installation
• Make sure that the floor is solid and does not
• Heavier soils and tougher stains may
• Articles that have previously been washed may
Solution
objects. If noise continues after washing
machine is restarted, call for service.
out of balance. Stop and redistribute wash load.
the door unlocks.
the door unlocks.
section.
flex. See the Installation Place Requirements
section.
require extra cleaning power. Select the
Remojo (Soak) feature to boost the cleaning
power of the selected cycle.
have stains that have been set. These stains
may be difficult to remove and may require hand
washing or pretreating to aid in stain removal.
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