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Check if foreign matter falls in the tube
Abnormal
noise
Part damage
If your problems are still not solved yet, please contact WUBEN Headquarters for after-sales service.
Warranty Policy
1. Warranty Coverage
15 days replacement: Within 15 days from the date of purchase, if the product
has quality problems, customers can request free replacement.
1 year warranty: Within 1 year from the date of purchase, if the product has
quality problems, WUBEN will offer free repair.
5 years warranty: Within 5 years from the date of purchase, if the product
(accessories excluded) has quality problems, WUBEN will offer free repair for
WUBEN registered customers.
Battery warranty: WUBEN offers a 1-year warranty for the rechargeable batteries
but other included accessories are not covered by the warranty.
Lifetime maintenance: From the date of purchase, if the product has problem
after 5 years, WUBEN will offer paid repair for WUBEN registered customers.
If proof of purchase cannot be provided, it will be counted on the date of
manufacture.
If there is any dispute, the two parties will coordinate to solve.
2. Beyond Warranty
Man-made damage.
Damage caused by not following the instructions.
Damage caused by improper use of the battery.
Abnormal wear and tear.
Damage caused by irresistible factors.
Gifts.
The final interpretation right is reserved by WUBEN.
The product complies EMC 2014/30/EU and RoHS 2011/65/EU as amended 2015/863/EU
directives.
The product can be disposed of in electric waste only.
SHENZHEN SHENGQI LIGHTING TECHNOLOGY CO., LTD.
Add: Floor 5, Building A, Zhenhan Industrial Park, No. 1 Zhenhan
Road, Jihua Street, Longgang District, Shenzhen, Guangdong, China
E-mail: support@wubenlight.com
Web: www.wubenlight.com
Pour out possible foreign matter
Contact your seller
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