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Troubleshooting
Lighting problems
• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other
Possible causes
JETFIRE
TM
outlet is dirty or clogged
Dirty or corroded cross light brackets.
Dead battery, or installed incorrectly.
Loose electrode wire, or switch terminal wires.
Lifting flames on burner.
Infrared burner flashes back.
• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and
grows dim.
Possible causes
Ceramic tiles overloaded with grease drippings and build-
up. Ports are clogged
Burner overheated because inadequate ventilation. Too
much grill surface covered by griddle or pan.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
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Solution
Clean JETFIRE
TM
outlet with a soft bristle brush.
Clean or replace as required.
Remove the exhausted battery from the product and replace with 1
(one) premium heavy-duty battery.
Note: One battery was included with your grill. Batteries must be
inserted with the correct polarity. Non-rechargeable batteries are
not to be recharged.
Check electrode wire is firmly pushed onto the terminal on the
back of the igniter. Check the lead wires from the module to the
ignition switch (if equipped) are firmly pushed onto their respective
terminals.
Close air shutter according to Maintenance Instructions-Combustion
Air Adjustment section in this Owner's Manual.
IMPORTANT! This must be done by a qualified gas installer.
Solution
Turner burner OFF and allow to cool for at least 2 minutes. Reignite
burner and burn on HIGH for at least 5 minutes, or until the
ceramic tiles are evenly glowing red.
Ensure no more than 75% of the grill surface is covered by objects
or accessories. Turn burner OFF and allow to cool for at least 2
minutes. Reignite.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Contact your authorized Napoleon dealer for instructions on
ordering a replacement burner assembly.
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