PROBLEM
Vacuum is not picking
up dirt. No suction or
light suction.
Vacuum lifts area rugs.
Brushroll does not spin.
Vacuum turns off on its own,
or indicator light flashes red.
s h a r kc l e a n . c o m
TROUBLESHOOTING
POSSIBLE REASONS & SOLUTIONS
Check filters to see if they need cleaning. Follow instructions for
rinsing and drying the filters before reinstalling.
Dust cup may be full; empty dust cup.
Check hoses, hose connections, nozzle, and accessories for
blockages; clear blockages if required.
Remove any string, carpet fibers, or hair that may be wrapped
around the brushroll.
Turn off unit to disengage the brushroll. Move switch to Hard Floor
setting for suction-only cleaning, and turn unit back on.
Suction is powerful. Take care when vacuuming area rugs or rugs
with delicately sewn edges.
If Brushroll Indicator Light on the motorized floor nozzle turns red,
the brushroll has stopped spinning. Immediately turn off and unplug
vacuum, disconnect the nozzle, and remove any blockages before
reconnecting and turning vacuum back on.
With the power on, recline the handle, which will automatically turn
on the brushroll.
Make sure the carpet height selector is NOT set to Hard Floor.
This vacuum is equipped with a motor-protective thermostat. If your
vacuum overheats, the thermostat will automatically turn the suction
motor off. Perform the following steps to restart the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hoses, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
If hose is not fully connected to the pod, it can cause a poor electrical
connection and the hose can come loose, turning the vacuum off.
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and
engaged.
5. Make sure all parts are securely clicked into place at all
connection points:
a. Where hose meets back of pod (pull on hose to ensure latch
is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.