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Appendix
Troubleshooting
If you have problems operating this
product, refer to this section. The most
common problems are listed below, along
with likely causes and solutions. If a
solution to your problem cannot be found
here, contact your dealer or the nearest
authorised Pioneer service facility.
Common problems
A black screen is displayed, and
operation is not possible using the touch
panel keys.
→ [Power OFF] mode is on.
– Press any button on this product to
release the mode.
Problems with the AV screen
CD or DVD playback is not possible.
→ The disc is inserted upside down.
– Insert the disc with the label upward.
→ The disc is dirty.
– Clean the disc.
→ The disc is cracked or otherwise
damaged.
– Insert a normal, round disc.
→ The files on the disc are in an irregular
file format.
– Check the file format.
→ The disc format cannot be played back.
– Replace the disc.
→ The loaded disc is a type this product
cannot play.
– Check what type of disc it is.
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The screen is covered by a caution
message and the video cannot be shown.
→ The handbrake lead is not connected or
the handbrake is not applied.
– Connect the handbrake lead correctly,
and apply the handbrake.
→ The handbrake interlock is activated.
– Park your vehicle in a safe place and
apply the handbrake.
No video output from the connected
equipment.
→ The [AV Input] or [AUX Input] setting is
incorrect.
– Correct the settings.
The audio or video skips.
→ This product is not firmly secured.
– Secure this product firmly.
No sounds are produced. The volume
level will not rise.
→ Cables are not connected correctly.
– Connect the cables correctly.
→ The system is performing still, slow
motion, or frame-by-frame playback
with DVD-Video.
– There is no sound during still, slow
motion, or frame-by-frame playback
with DVD-Video.
→ The system is paused or performing fast
reverse or forwards during the disc
playback.
– For the media other than music CD
(CD-DA), there is no sound on fast
reverse or forwards.
The icon
is displayed, and operation is
impossible.
→ The operation is not compatible with
the video configuration.
– The operation is not possible. (For
example, the DVD playing does not
feature that angle, audio system,
subtitle language, etc.)
Random playback in Music Browse mode
is released in the USB storage device.
→ Random playback in Music Browse
mode is cancelled after the ignition
switch is turned off (ACC OFF).
– Switch to Music Browse mode again
and turn on random playback.
The picture stops (pauses) and this
product cannot be operated.
→ The reading of data is impossible during
disc playback.
– Stop playback once, then restart.
The picture is stretched, with an incorrect
aspect ratio.
→ The aspect setting is incorrect for the
display.
– Select the appropriate setting for that
image.
A parental lock message is displayed and
DVD playback is not possible.
→ The parental lock is on.
– Turn the parental lock off or change
the level.
The parental lock for DVD playback
cannot be canceled.
→ The code number is incorrect.
– Input the correct code number.
Playback is not with the audio language
and subtitle language settings selected
in [DVD Set up].
→ The DVD playing does not feature
dialogue or subtitles in the language
selected in [DVD Set up].
– Switching to a selected language is
not possible if the language selected
in [DVD Set up] is not recorded on the
disc.
The picture is extremely unclear/
distorted and dark during playback.
→ The disc features a signal to prohibit
copying. (Some discs may have this.)
– Since this product is compatible with
the copy guard analogue copy protect
system, the picture may suffer from
horizontal stripes or other
imperfections when a disc with that
kind of protection signal is viewed on
some displays. This is not a
malfunction.
iPod cannot be operated.
→ The iPod is frozen.
– Reconnect the iPod with the USB
interface cable for iPod/iPhone.
– Update the iPod software version.
→ An error has occurred.
– Reconnect the iPod with the USB
interface cable for iPod/iPhone.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
– Update the iPod software version.
→ Cables are not connected correctly.
– Connect the cables correctly.
Sound from the iPod cannot be heard.
→ The audio output direction may switch
automatically when the Bluetooth and
USB connections are used at the same
time.
– Use the iPod to change the audio
output direction.
Problems with the phone screen
Dialing is impossible because the touch
panel keys for dialing are inactive.
→ Your phone is out of range for service.
– Retry after re-entering the range for
service.
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