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VI. Troubleshooting
a. The headphones are not turning on.
- Charge the headphones. If they don't turn on even after charging, contact
customer service for help.
b. The headphones are not charging.
- Check if the supplied USB charging cable has been properly connected to
the headphones and the power source.
- Verify if the power source is on and properly connected.
- If using a USB charging cable different from the one supplied, make sure
that it is properly connected and functioning.
c. The headphones are not pairing.
- Check if the Bluetooth
®
device is powered on.
- Verify if the Bluetooth
®
mode is enabled on the device.
- Check if both devices are within 1 meter from each other.
- Verify if the Bluetooth
®
device is compatible with the headphones.
d. Music will not play through the headphones.
- Check if the headphones and the Bluetooth
- Verify if there is music playing on your Bluetooth
- Check the volume level on your Bluetooth
®
device are powered on.
®
device.
®
device.
e. There is distortion, lag or interference in the connection.
- Check if there is a 2.4GHz device close to the headphones or Bluetooth
device.
- Verify that both devices are placed within the recommended distance.
- Verify if the Bluetooth
version of the source you are using is older than the
®
version on the headphones, such scenario may cause a sudden disconnec-
tion.
f. Difficulty in listening to a caller when receiving a call.
- Check if the headphones are connected to the Bluetooth
- Verify if the Bluetooth
®
mode is enabled on your device.
- Check the volume level on your Bluetooth
- If used in auxiliary mode, verify that the audio cable is properly connected to
the headset.
VII. Care and maintenance
HEADSET DEVICE
• Always unplug the product from the charger before cleaning
• It is recommended to clean the product by wiping with a dry soft cloth. The
cord may only be dry-dusted.
®
®
device.
®
device.
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