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Before you call for service..,
gecom
Troubleshooting Tips
Save time and money! Review the chart on this page first
and you may not need to call for service.
Surface elements will
not maintain O rolling
boi! or cooking is s!ow
Possible Causes
Improper cookware
being used.
What To Do
• Use pans which are absolutely flat and match
the diameter of the surface element selected.
Surface elementsdo
A fuse in gour home mag be
• Replace the fuse or reset the circuit breaker
not work properly
blown or the circuit breaker
tripped.
Cooktop controls
• Check to see the correct control is set for the surface
improperlg set.
element you are using.
Tingscrotchesormetal
Incorrect cleaning
• Use recommended cleaning procedures.
marks or abrasions on
methods being used.
radiant eooktop glass
surface
Cookware with rough
• Be sure cookware bottoms and cookware are clean
bottoms being used or
before use, Use cookware with smooth bottoms.
coarse particles (salt
Tiny scratches are not removable but will become
or sand) were between
less visible in time as a result of cleaning.
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Areas of discoloration
Improper cookware
• Harks from aluminum and copper pans as well as
or dark streaks on the
being used.
mineral deposits from water or food can be removed
cooktop
with the cleaning cream.
Hot surface on a model
• This is normal, The surface may appear discolored
with a light-colored cooktop,
when it is hot, This is temporary and will disappear
as the glass cools.
Food spillovers not cleaned
• See the Cleaning the gloss cooktop section.
before next use.
Incorrect cleaning methods
* Use recommended cleaning procedures.
being used.
Plastic melted to
Hot cooktop came into
• See the Gloss surface potential for permanent damage
the surface
contact with plastic placed
section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled
• Call a qualified technician for replacement.
of the cooktop
on the cooktop.
Frequent cycling offand
Improper cookware
• Use only flat cookware to minimize cycling,
on of surface elements
being used.
See Surface elements cycle on and off section,
Control knob will
Cooktop controls
not turn
improperlg set.
• When the knob is in the Off position, it must be
pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.
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