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Trouble Shooting
For safety, please observe the following points.
• When trouble occurs, turn the power OFF immediately and contact
your dealer.
If smoke comes out of this unit or a bad odor or strange noise comes out. continuing to use
the unit can cause a fire or electrical shock. Turn the power OFF immediately, unplug the
power cord from the outlet and contact your dealer.
• Absolutely do not remove the rear cover.
There are parts at high voltage inside, so touching them can cause an electrical shock.
Leave inspection, adjustment and cleaning of the interior to your dealer.
• Oo not put anything Inside the casing.
If liquid or a foreign object should get inside accidentally, immediately turn the power OFF,
unplug the power cord from the outlet and contact your dealer. Continuing to use the unit can
cause a fire, electrical shock or breakdown of the unit.
If trouble occurs with the display unit, perform the following checks and take the Indicated
action; if the trouble persists, please consult with your dealer.
Symptom
Check
Action
There is no display.
power cord / plug
power switch
signal cable
The power saving function might
have acted (if so the pilot LED
will be yellow).
Plug the power cord into the outlet correctly.
Press the power switch.
Connect the signal cable correctly.
Release the power saving function by operating
the mouse or keyboard.
For additional details please read the Operation
Manual of tho hardware you are using.
The image is too large or too small, or
it is displaced from the correct position.
[si □
The mode is not registered.
Perform the desired settings and then save them
by waiting 20 seconds or pressing the Q] "Exit"
key.
The display color is abnormal.
(Example) The color is uneven or off-color.
The image distortion and or tilt is large.
O LJ
is there something that produces
a magnetic field nearby?
(Examples) Television monitor,
another computer display unit,
speaker, etc.; was the orientation
of the monitor perhaps changed
while it was in use?
Remove the source of the magnetic field.
Perform degaussing (See page 11).
Make sure your cable is correct.
Connect the signal connector correctly.
Try a different orientation.
The background of the image is bright.
The background of the image is colored.
The character gets partially distorted.
The image is dark.
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m
Check the signals from the
computer.
Sync - on - Green video signal?
The Display unit does not work correctly with
Sync - on - Green video signal.
Change to a video card with H / V separate or
H / V composite signals.
Characters cannot be seen clearly; the
image is too dark.
m
□
Is the image signal level correctly
adjusted?
Is the brightness or contrast
adjustment turned all the way
down?
Check the video signal level from the computer
and adjust it in the correct direction (See page
11, Video Level).
Adjust the brightness and contrast (See page
10).
The screen size and position do not
change.
Is the input synchronization
signal within the operating
range?
Check the video output mode from the computer,
and select a mode within the display unit
operating range.
For details, please read the Operation Manual of
the hardware you are using.
The front panel keys fail to operate.
Are 2 or more keys being
operated at the same time?
Operate only one key at a time.
Technical Support (USA Only)
If you have read the Operating Instructions and
tried the troubleshooting procedures and are still
having difficulty, please contact the dealer from
whom the unit was purchased.
You may also call the end user Technical Support
telephone number which is operational twenty four
(24) hours a day seven days a week.
To contact the Technical Support Group call:
1-800-726-2797 (24 Hours a day)
To locate the Nearest Authorized Panasonic Service Center call:
1-800-726-2797 (24 Hours a day )
To obtain Operating Instructions and Service Manuals call:
Phone
: 1 -800-833-9626
Fax
: 1 -800-237-9080
(6:00 AM to 4:30 PM Pacific Time )
To locate the Nearest Sales Dealer call:
1-800-742-8086 (24 Hours a day)
To get the latest Windows* 95 / 98 Panasonic Monitor INF Files, please
see our world wide web pages at:
http://www.panasonic.com/alive
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