The ice maker is not producing ice
Off-taste, odor or grey color in the ice
Is the freezer temperature not cold enough to
produce ice?
Wait 24 hours after ice maker hook-up for ice production.
Refer to the "Setting the Controls" section.
Is the ice maker arm in the "OFF" (arm up) position?
Lower arm to the "ON" (arm down) position. See the "Ice
Maker Operation" section.
Is the water line shut-off valve to the refrigerator not
turned on?
Turn on the water valve. See the "Connecting the
Refrigerator to a Water Source" section.
Is an ice cube jammed
in the ejector arm?
Remove the ice from the ejector arm with a plastic
utensil. Refer to the "Ice Maker Operation" section.
Does the ice maker mold have water in it?
Check to see if your refrigerator has been connected to
your home water supply and the supply shut-off valve is
turned on. Refer to the "Connecting the Refrigerator to a
Water Source" section.
NOTE: If not due to any of the above, there may be a
problem with the water line. Call for service.
The ice maker is producing too little ice
Has the ice maker just been installed?
Wait 72 hours for full ice production to begin. Once your
refrigerator is cooled down, the ice maker should begin
producing 70-120 cubes every 24 hours.
Has a large amount of ice just been removed?
Allow 24 hours for ice maker to produce more ice.
Are the controls set correctly?
Refer to the "Setting the Controls" section.
Is the water shut-off valve turned completely on?
Turn valve on fully. Refer to the "Connecting the
Refrigerator to a Water Source" section.
Are the plumbing connections
new, causing
discolored or off-flavored ice?
Discard the first few batches of ice.
Have the ice cubes been stored for too long?
Throw old ice away and make a new supply.
Has food in the freezer or refrigerator been wrapped
properly?
Refer to the "Food Storage Guide" section.
Do the freezer and ice bin need to be cleaned?
See the "Cleaning Your Refrigerator" section.
Does the water contain minerals (such as sulfur)?
A filter may need to be installed to remove the minerals.
The ice dispenser will not operate properly
Is the freezer door closed completely?
Push the door firmly shut. If it will not shut all the way,
see "The doors will not close completely" later in this
section.
Is the ice bin installed
correctly?
Push the ice bin in all the way. If the ice bin does not go
in all the way, it may not be put in straight. Pull it out and
try again.
Has the wrong ice been added to the bin?
Use only cubes produced by the current ice maker. If
other cubes have been added, remove all cubes and
check to see that none has become stuck in the delivery
chute.
Has the ice frozen in the ice bin?
Shake the ice bin to separate cubes. If cubes do not
separate, empty bin and wait 24 hours for ice to restock.
Has the ice melted around the auger (metal spiral) in
the ice bucket?
Dump the ice cubes and clean the ice bucket completely.
Allow 24 hours for the ice maker to restock. Do not try to
remove the melted ice with a sharp object. You could
damage the ice bucket.
Is ice stuck in the delivery chute?
Clear the ice from the delivery chute with a plastic
utensil. Do not use anything sharp to remove the ice.
You could cause damage.
Is there ice in the bucket?
See "The ice maker is not producing ice" earlier in this
section.
Has the dispenser arm been held in too long?
Release dispenser arm. Ice will stop dispensing when
the arm is held in too long. Wait three minutes for
dispenser motor to reset before using again. (For future
use, take large amounts of ice directly from the ice
maker so that the dispenser arm is not held in too long.)
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