Before you call for service...
Troubleshooting tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Possible Cause
What ToDo
Not spinningor agitating
Drain hose is kinked or
improperly
commcted
" Straighten
drain hose and make
sure washer is not
sitting oil it.
Household
drain may
• Check
household
phunl_ing.
You may need to call
he dogged
a I)lumbe_:
Drain hose sipholmlg;
drain hose
• Ensure
there is "an air .,_al ) between
hose and drain.
pushed
too far down the draha
Washer pump
Filter may
• Have your l)ump filter cleaned.
be dogged
Load is out of balance
• Redistribute
dothes
and run drain & spin (>1" rinse & sl)in.
" Increase
load size if washing small load ((retaining
hea\)'
and light items.
Leaking water
Door
gasket is damaged
• Check
to see if gasket is seated and not torn. Objects
left ill pockets
may catlse damage
to the washer (nails,
scre_vs, pens, pencils).
Door
gasket not damaged
• Water may drip fi'om the door when the door is opened.
This is a nom_al
operation.
Check back left of washer
• /f this area is wet, you have ove_udsing
condition.
for water
Use less detergent.
Fill hoses or drain
hose is
• Make sure hose connections
are fight at washer and
improperly
commcted
timcets and make
sure end ot drain
hose is correctly
inserted
in and secured
to drain
tiwilitv.
Household
drain may
• Check
household
plumbing.
You may need to call
be dogged
a phmd)e_:
Not draining
Drain hose is kinked or
• Straighten
drain hose and make
St/l'e washer is not
improperly
commcted
sitting on it.
Household
drain may
• Check
househ(>ld
l)lund_ing.
You may need to call
he dogged
a l)lumbe_:
Drain hose sipholmag; drain hose
• Ensure
there is "an air .,_*al ) between
hose and drain.
pushed
too far down the draha
Washer
pump Filter may
" Have your l)Ulnl ) filter cleaned.
be dogged
Not spinning
Drain hose is kinked or
" Straighten
drain hose and make
St/l'e washer is not
improperly
commcted
sitting on it.
Household
drain may
• Check
househ(>ld
l)lund_ing.
You may need to call
he dogged
a l)lumbe_:
Drain hose sipholmag; drain hose
• Ensure
there is "an air .,_*al ) between
hose and drain.
pushed
too far down the draha
Washer
pump Filter may
" Have your l)Ulnl _ filter cleaned.
be dogged
Load is out of balance
" Re(fistfibute
dothes
and run drain & spin or rinse & spin.
• Increase
h)ad size if washing small h)ad c_mtaining
hea\y
and light items.
Motor
is overheated
• _\2Js]le_" motor
will stop if it becomes
overheated.
[t will
atttomatica]])
restart
after a coo] down period
of up to
30 minutes
(if washer has not been manually
turned
off).
Door is open
• Make sure door is closed.