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Odor
Symptoms
A strange odor comes
out from the air outlet
as well as the filter.
Wi-Fi
Symptoms
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
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Possible Causes & Solution
Appliance is new.
• The odor of activated charcoal is not harmful. This is similar to the odor you
may experience in a brand new car. The odor should dissipate after 1-2
weeks of use.
The appliance is located in an area with a lot of smoke or odors.
• In areas with a lot of smoke or odors, the lifespan of the filters may be
greatly decreased. For best results, ventilate the room first, then use the
appliance.
The odor is coming from the filter.
• Replace the filter. The filter replacement frequency may differ depending
on the usage environment.
The appliance is located in an area with a lot of strong odors.
• If the appliance is used near where you cook or broil fish or meat, the
lifespan of the filters will be greatly decreased.
• For best results, ventilate the area first by opening a window or using a
vent hood. Use the appliance only to minimize odors left after ventilating
the area.
Possible Causes & Solution
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
connect your appliance in LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and connect the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance.
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