PROBLEM
Excess smoke
Grease fire.
from
chamber or
chimney.
Temperature
Outdoor temperature is
or digital
influencing the grill.
display does
The lid is open.
not match
"SET"
temperature.
LCD screen
Missing or incorrect power
does not
supply.
illuminate
LCD screen failure.
Blown fuse on circuit board.
"ErH" error
The grill has overheated,
message
possibly due to grease fire or
excess fuel.
"Er1" error
Grill Probe (RTD) failure or
message
disconnection
"ErP" error
Control knob was not in OFF
message
position when the grill was
connected to AC power.
"Er2" error
The grill temperature is lower
that 150 F.
message
Flashing dots
The igniter is ON.
on LCD
Screen
During Smoke
Improper preset for desired
Mode, the
smoking setting.
temperature
is too high.
Unexpected
Grill is exposed to direct
grill
sunlight or high ambient
temperature
temperature.
is displayed.
CAUSE
Some smoke is normal, but if excess smoke is observed and
the temperature has increased, there is a grease fire. Turn
OFF and unplug the power cord. A simple grease should
extinguish itself. If fire continues, contact fire department.
Close the grill lid and allow up to 15 minutes for the
temperature to stabilize. Operating the grill in very cold
condition may affect the performance.
Ensure the grill is properly connected to a working GFCI
outlet supplying 120 volts. If the display has failed, contact
Customer Service for controller replacement.
Inspect and replace the 5 amp fuse. (See circuit board
diagram for information.)
Turn the grill OFF then unplug the power cord and allow grill
to cool. Clean grill interior, remove excess pellets from
firepot and confirm positioning of all component parts.
Unplug the power cord and allow the grill to cool. Ensure
the wiring is properly connected and check for damage. If
the error continues, contact Customer Service.
Turn the Control Knob to OFF position for 2 minutes. Switch
to the position you needed.
Turn the grill OFF then unplug the power cord and allow grill
to cool. Clean grill interior, remove excess pellets from
firepot and confirm positioning of all component parts.
This is not an error that affects the grill. Used to show that
the unit is in Start-Up mode.
With the grill set to "SMOKE", press the M/P button to
select a higher preset.
Use the grill in a shaded area when possible. However, other
than showing incorrect temperature readings, this will not
harm the grill. Briefly open the grill lid to help reduce the
temperature if needed.
SOLUTION
13
TROUBLESHOOTING