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FAQ
Q1. What should I do if the NVR cannot find the camera?
A1. Try the following solutions:
− The camera needs a period to start. Please wait about 120s after the camera is connected to the PoE port of the
NVR through the Ethernet cable.
− Ensure the camera is connected to the PoE port of the NVR properly.
Navigate to Configuration > Network Configuration > PoE Configuration to check the port status of the NVR. If the
icon of the port status is gray and the output power is 0.0W, it indicates that the camera connection is abnormal or
no power is supplied to the camera. Please re-plug or replace the Ethernet cable.
−If the problem persists, please contact Tenda technical support.
Q2. What should I do if the GUI preview is normal, but no recordings during playback?
A2. Enter the Live View page to view whether a recording icon
If no recording icon is displayed in the upper right corner of the channel, try the following solutions:
− If the HDD is not installed inside the NVR, please install it first.
− Navigate to Configuration > Storage > HDD to check whether the HDD is normal. If the status of the HDD is
abnormal, please shut down the NVR first, then remove the cover and unplug and re-plug the HDD. If the problem
persists, please format or replace the HDD.
− Navigate to Configuration > Storage > Schedule to check that the recording function is enabled, and the
recording mode and time are set correctly.
If a recording icon is displayed in the upper right corner of the channel, please try the following solutions:
− Navigate to Configuration > System > Time to ensure that the system time of the NVR is accurate.
− Navigate to Configuration > Storage > HDD to check whether the HDD space is full. By default, the Overwrite
function is enabled. If the HDD space is full, the oldest recording files will be overwritten.
Q3. What should I do if the TDSEE App fails to add the NVR?
A3. Try the following solutions:
Navigate to Configuration > Network > Cloud Service of the NVR to ensure that the cloud service function is
enabled.
− If Cloud Status is Online, please ensure that the mobile phone (with the App installed) is connected to the internet.
− If Cloud Status is Offline, try the following solutions:
• Navigate to Configuration > Network > Internet to ensure that the internet parameters configuration is correct.
• Ensure that the LAN port of the NVR is correctly connected to the peer side (switch or router).
• Ensure that the router in the network is connected to the internet and the filter function is enabled (such as MAC
filter and blacklist).
• Ensure that the DHCP server function of the router in the network is enabled.
is displayed in the upper right corner of the channel.
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