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21 Troubleshooting
Tr oubl e s hoot i n g
You can eliminate minor issues on your appliance
Tr oubl e s hoot i n g
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair costs.
WARNING
Improper repairs are dangerous.
Repairs to the appliance should only be performed by
▶
authorized service providers.
Issue
The appliance is not cooling, the
displays and lighting are lit.
The LED lighting does not work.
Home Connect® is not working
properly.
The cameras do not take any
photos.
The cameras take blurred photos.
Photos are missing, are not
cropped or show an incorrect
angle.
Cause and troubleshooting
Showroom mode is switched on.
Swipe to "Service".
1.
Touch "Advanced Service".
2.
Touch "Demo Mode"
3.
Various causes are possible.
Call customer service.
▶
→ "Customer Service", Page 30
Various causes are possible.
Go to www.home-connect.com.
▶
The cameras are not activated in Home Connect.
Activate the cameras.
▶
Cameras are not calibrated.
Switch off the appliance.
1.
Disconnect the appliance from the power supply.
2.
Unplug the power plug or switch off the circuit breaker in the fuse box.
Reconnect the appliance after 5 minutes.
3.
Use the main switch to switch the appliance on. → "Appliance", Fig.
4.
Page 10
Close the appliance doors and wait for 3 minutes.
5.
If the fault persists, call customer service. → Page 30
6.
The appliance door was closed too quickly.
Close the appliance door slowly.
▶
The camera lenses are misted up. The appliance door was left open for too long.
Clean the cameras. → Page 24
1.
Do not leave the appliance door open for too long.
2.
The anti-mist film is damaged.
Call customer service.
▶
→ "Customer Service", Page 30
Cameras are not calibrated.
Switch off the appliance.
1.
Disconnect the appliance from the power supply.
2.
Unplug the power plug or switch off the circuit breaker in the fuse box.
Reconnect the appliance after 5 minutes.
3.
Use the main switch to switch the appliance on. → "Appliance", Fig.
4.
Page 10
Close the appliance doors and wait for 3 minutes.
5.
If the fault persists, call customer service. → Page 30
6.
Only original spare parts may be used to repair the
▶
appliance.
If the power cord of this appliance becomes damaged, it
▶
must be replaced by the manufacturer, the
manufacturer's Customer Service, or an authorized
service provider in order to prevent injury.
.
Troubleshooting en-us
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