NO.
Problem
The appliance
does not turn
on or is not
working
The appliance
does not
charge
Weak suction
Strange sound
from motor
Foam
overflowing
No water
coming out
Motor
malfunction
Note:
If the above guide fails to resolve the problems, please contact us at
1-888-899-0146 for further support.
SOLUTIONS TO COMMON PROBLEMS
Possible Cause
1. Low battery
2. Dirty water tank full
3. Roller is tangled
4. Appliance is overheating
1. The appliance is not
properly placed on the
charging base
2. The plug is not plugged in
properly
3. Ambient temperature is
too high or low
1. The Foam Filter is dirty
2. Debris channel is clogged
1. The dirty water tank is full
2. Debris channel is clogged
1. Added too much cleaning
solution
2. Absorbed foamy material
1. The clean water tank is
empty
2. The clean water tank is
not installed in place
Solution
1. Charging before use
(on page 13)
2. Empty the dirty water tank
(on page 14)
3. Clean the roller
(on page 16)
4. Restart after cooling down
around half an hour.
1. Place the device in the
charging dock properly
(on page 12)
2. Plug the unit into a suitable
wall outlet (on page 13)
3. Please charge in 4-40°C/
40-104°F setting.
1. Clean and dry the Foam
Filter (on page 14)
2. Clean the channel with a
washcloth (on page 14)
1. Empty the dirty water tank
(on page 14)
2. Clean the channel with a
washcloth (on page 14)
1. Recommend to use
Black+Decker cleaning tablet
(Model#:BXCTXA030) as
described in the manual.
2. Clean the dirty water tank
(on page 14). And avoid
absorbing foamy material
1. Add water into clean
water tank (on page 12)
2. Reassemble the clean water
tank (on page 12)
Please contact customer
service
17