Publicidad
Idiomas disponibles
Idiomas disponibles
error codes
The LED display on your Optimal° water heater is designed to notify of any issues that
may occur upon installation or during the product's life.
If an error occurs, the LED display will read the letter "E" and a number, and the power
indicator light will show a solid red.
error
problem
E001
air in the line
hot and cold
E002
connections
crossed
heating
E004
elements
E008
thermostat
E016
voltage
E032
transducer
E064
thermistor
1.
Open at least three hot water faucets and let them run for two min-
utes or until the error clears.
2. If the error persists, close the faucets and cycle power to the circuit
breaker (turn off for 10 seconds). Then turn the breaker back on,
open one faucet, and check if the error is cleared.
3. If E001 error returns, have the plumber/installer check for leaks.
1.
Turn off breakers powering your heater.
2. Close heater water shutoff valve.
3. Open nearby hot water faucets slightly to release water and air until
minimal dripping.
4. Swap and secure incoming/outgoing water lines.
5. Open water valve and ensure water flows through heater.
6. Flush air by running water through faucet for 2 minutes, then close.
7.
Restore breaker power, open faucet, and check for issues.
Contact customer support to order a new heating element. Visit itsopti-
mal.com/support for replacement and maintenance instructions.
Contact our customer support team for assistance.
1.
Select the diagnostic button on the product display.
2. Scroll down to option two and select the diagnostic button again to
check the supplied voltage.
3. If the voltage is below 200v, contact your installer or electrician for
further assistance.
Contact our customer service team for troubleshooting.
1.
Press the diagnostic button, scroll down to option 14, and press the
diagnostic button again.
2. Using the up and down arrows, set the LCD screen to display the
number 0.
3. Press the diagnostic button to revert to the main menu, showing the
E064 error code again.
4. Turn on the hot water faucet and let it run for two minutes.
5. You should now receive hot water, but remember this is a temporary
solution.
6. Contact our customer service team for further assistance.
solution
Page 19
Publicidad
