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Warranty Exclusions
This Limited Warranty will not cover:
a.
Damages or failures resulting from failure to install the Opti water heater in accordance with applicable
building codes/ordinances or good plumbing and electrical trade practices.
b.
Damages or failures resulting from improper installation or failure to operate and maintain the Opti water
heater in accordance with the manufacturer's instructions provided.
c.
Performance problems caused by improper sizing of the Opti water heater.
d.
Damages or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like.
e.
Failures (leaks) caused by operating the Opti water heater in a corrosive or contaminated atmosphere.
f.
Damages or failures caused by operating the Opti water heater with an empty, or partially empty, heat ex-
changer (also known as "dry firing").
g.
Failures caused by hard water supply such as calcification or electrolysis.
h.
Damages or failures caused by subjecting the Opti water heater to pressures greater than those shown on
the rating label.
i.
Damages or failures resulting from the use of any attachment or replacement part not authorized by Opti-
mal°.
j.
Opti water heater purchased from a source other than from an authorized Optimal° resale partner.
k.
Opti water heater where unauthorized part(s) were installed or made part of a product after purchase from
an authorized Optimal° resale partner.
l.
Opti water heaters that have been removed from the original installation location.
m.
Opti water heaters that have had their rating labels removed.
Labor, Shipping, And Processing Costs
This Limited Lifetime Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or re-
moval and disposal of the failed water heater, or defective component part(s). All such costs and expenses shall
be the end user's responsibility.
Optimal° will pay for the cost of ground shipping within the continental US for the return of the failed water heat-
er, or defective component part(s), to a convenient shipping location (selected by Optimal°) for an "in-warranty"
replacement water heater, or "in-warranty" replacement component part(s). Optimal° will also pay for the cost of
ground shipping within the continental US of an Optimal° replacement or repaired Opti water heater or defective
component part(s) to the end user at a convenient delivery point (selected by Optimal°) near the place the origi-
nal water heater, or original component part(s), is located.
How To Obtain Warranty Claim Assistance
Any claim for warranty assistance must be timely made. If your Opti water heater has not been registered,
please begin by filling out the online warranty registration at itsoptimal.com to provide basic information about
your heater. This helps us process your claim more efficiently. Once complete, you can submit a case form from
the Optimal° website or contact our customer support department at 386-OPTIMAL (386-678-4625).
Optimal° support technicians are available to address issues that may arise. This may include shipping a com-
ponent part(s), or sending a replacement unit with comparable operating features. Optimal° reserves the right
to inspect, or require the return of, the failed water heater or the defective component part(s). Each "in-warranty"
replaced Opti water heater must be made available to Optimal° (with the rating label and all the component
parts intact) in exchange for the replacement Opti water heater. Each defective "in-warranty" component part
to be replaced must be returned to Optimal° in exchange for the replacement component part. Customer credit
card information may be collected to secure the return of a replaced Opti water heater. If the replaced Opti water
heater is not shipped within thirty (30) days, the customer's credit card may be charged the full MSRP of the Opti
water heater.
Warranty compensation is subject to validation of "in-warranty" coverage by Optimal° claims department per-
sonnel.
386-OPTIMAL (386-678-4625)
itsoptimal.com
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