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Troubleshooting Tips ...
Problem
Storage drawer won't close
Surface units will not
maintain a rolling boil or
cooking is not fast enough
Surface units do not work
properly
Surface unit stops glowing
when turned to a lower
setting
Frequent cycling off and on
of surface units
Scratches (may appear as
cracks) on cooktop glass
surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
49-2001186 Rev. 0
Possible Cause
Power cord may be obstructing drawer in the lower
back of the range.
Rear drawer support is on top of the guide rail.
A fuse in your home may be blown or the circuit
breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
The surface unit cycles on and off to maintain your
selected control setting.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has
been slid across the cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
cooktop.
Hot cooktop came into contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
What To Do
Reposition the drawer and power cord. See the Care and
Cleaning – Exterior Surfaces – Storage Drawer section.
Reposition the drawer. See the See the Care and
Cleaning – Exterior Surfaces – Storage Drawer section.
surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit
you are using.
This is normal.
This is normal. See Temperature Limiter section.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning. See the Care
and Cleaning Cooktop Surfaces - Radiant Glass section
for more details.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use and use cookware with smooth bottoms. See
the Care and Cleaning Cooktop Surfaces - Radiant Glass
section for more details
See the Care and Cleaning – Cooktop Surfaces section.
This is normal. The surface may appear discolored when
it is hot. This is temporary and will disappear as the glass
cools.
See the Care and Cleaning – Cooktop Surfaces - Radiant
Glass section for more details.
Call a qualified technician for replacement.
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