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Troubleshooting Tips... Before you call for service
Problem
Washer spins
and pauses at the
beginning of cycles
Washer pauses
during wash cycle
Laundry additives
dispensing too soon
(Dispensers on
some models)
Washer pauses
during spin cycle
Washer won't
operate
Detergent packets
not dissolving
Unexplained time
and/or settings
changes
Basket seems loose
Agitator seems
loose (on some
models)
Colored spots
Grayed or yellowed
clothes
24
Possible Causes
This is normal
The Soak Option was
chosen
This is normal
Overfilling of dispensers
This is normal
Washer is unplugged
Water supply is turned
off
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be
reset
Start was not pressed
Laundry detergent
packet placed in
dispenser
Changing options (on
some models)
Basket moves or rotates
freely
Agitator top moves/has
side-to-side movement
Incorrect use of fabric
softener
Dye transfer
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
The washer is sensing the load.
This is normal. The washer alternates between agitate and soak
during these cycles to get your clothes cleaner with less wear.
Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Do not overfill or add water to dispenser. Select Deep Rinse/Extra
Rinse option when using fabric softener.
The washer may pause during the spin cycle to remove soapy
water more efficiently.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Close lid and press Start.
Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have a separate outlet.
Unplug washer, wait 2 minutes, plug back in and press Start.
Press Start.
Laundry detergent packets should not be used in the
dispensers. They should only be added directly to the wash
basket following the manufacturer's directions.
This is normal. Several options will change other options to
maximize washer performance.
Washer basket does not have a traditional brake. Washer basket
will move freely. This is normal.
Agitator top is designed to be flexible to allow for care of large
bulky items such as comforters; this is normal.
Check fabric softener package for instructions and follow
directions for using dispenser.
Make sure you have selected the Deep Rinse/Extra Rinse
option. (on some models)
Pretreat stain and rewash using Quick Wash cycle before drying.
(on some models)
Sort whites or lightly colored items from dark colors.
Be sure to follow detergent manufacturer's directions.
Use a water conditioner or install a water softener.
Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Loosely load clothes no higher than the top row of holes in the
washer basket. For best results, load items around the outside of
the basket.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
What To Do
49-3000373 Rev 0
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