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T
roubleshooting Guide
Smart Diagnosis™ Function
This feature is only available on models with
the
or
logo. Use this feature to help
you diagnose and solve problems with your
appliance.
Note
• For reasons not attributable to LGE's
negligence, the service may not operate
due to external factors such as, but not
limited to, Wi- Fi unavailability, Wi-Fi
disconnection, local app store policy, or
app unavailability.
• The feature may be subject to change
without prior notice and may have a
different form depending on where you
are located.
Using Audible Diagnosis to Diagnose
Issues
Follow the instructions below to use the
audible diagnosis method.
Launch the LG ThinQ application and
select the Smart Diagnosis™ feature in the
menu. Follow the instructions for audible
diagnosis provided in the LG ThinQ
application.
1. Press the Power button to turn on the
appliance. Do not press any other
buttons.
2. Hold the mouthpiece of your phone in
front of the
or
logo.
3. Press and hold the More Time button for
3 seconds or longer while continuing to
hold your phone near the logo.
4. Keep the phone in place untill the tone
transmission has finished. The display
will count down the time. Once the count
down is over and the tones have
stopped, the diagnosis will be displayed
in the application.
Note
For best results, do not move the
smartphone while the tones are being
transmitted.
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