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Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don't have problems with your new
electric range. If you run into unexpected trouble, look first for a solution in the
tables below. If you're still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem
Possible cause
The range is not
The appliance has been
level.
installed improperly.
The floor is sagging or
sloping.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
The appliance
The kitchen cabinets are not
must be accessed
square and too close to the
for servicing and
appliance.
cannot be moved
Carpet is interfering with
easily.
movement of the range.
CONTROL DISPLAY
The display goes
blank.
The display flashes.
Solution
COOKTOP
• Place the oven rack in
the center of the oven.
Place a level on the oven
The surface units
rack. Adjust the leveling
will not maintain
legs at the base of the
a rolling boil or
range until the oven rack
will not cook fast
is level.
enough.
• Insure the floor is level
and strong and stable
The surface units
enough to adequately
will not turn on.
support the range.
Contact a carpenter to
correct the situation.
Insure the cabinets are
square and provide
Areas of
sufficient room for
discoloration on the
installation.
cooktop.
Contact a builder or
installer to make the
appliance accessible.
Provide sufficient space so
the range can be lifted over
the carpet.
Problem
Possible cause
A fuse in your home may
be blown or the circuit
breaker tripped.
There was a power failure.
Problem
Possible cause
You may be using
inappropriate cookware.
In some areas, the power
(voltage) may be low.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
The surface is hot and the
model features a light-
colored cooktop.
Solution
Replace the fuse or reset
the circuit breaker.
Reset the clock.
Solution
Use pans that are flat and
match the diameter of the
surface unit selected.
Cover the pan with a lid
until the desired heat is
obtained.
Replace the fuse or reset
the circuit breaker.
Check if the correct control
is set for the surface unit
you are using.
Refer to the section on the
care and cleaning of the
glass cooktop on page 47.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
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