Kratki KOZA K5 Manual De Operación E Instalación página 35

- Claims made against the smell for a period of 6 months from the installation of the stove (documen-
ted by an entry in the guarantee card).
The guarantee shall be extended by the period from the date of the complaint until the date of no-
tification to the purchaser that the repair has been carried out. This period will be confirmed on the
warranty card.
Any damage caused by improper handling, storage, poor maintenance, non-compliance with the
conditions specified in the instruction manual and in the operating instructions, and by other causes
not attributable to the manufacturer, will invalidate the guarantee if the damage has contributed to
a change in the quality of the fireplace stove. It is forbidden to burn wet wood. As the fireplace stove
warms up and cools down, it expands and may crackle; this is a natural phenomenon and does not
constitute grounds for complaint.
The guarantee does not cover:
- glazing (applies to all defects including soot staining or burning caused by the use of non-authorised
fuels, discolouration, tarnishing and other changes caused by heat overload);
- defects caused by: mechanical forces, dirt, alterations, structural changes, maintenance and cleaning
of the appliance, accidents, chemical agents, atmospheric effects (discolouration, etc.), improper sto-
rage, unauthorised repairs, transport through a shipping company or mail, incorrect installation of
the appliance, incorrect operation of the appliance.
- complaints related to an incorrectly selected product (installation of a device with too little or too
much power in relation to demand);
- defects caused by overheating of the furnace;
Warranty claims are rejected in these cases.
The use of coal as a fuel is prohibited in all inserts of our production.
Burning coal in any case voids the guarantee for the fireplace. When the customer reports a defect
under the guarantee, he must always sign a declaration that he has not used coal or other prohibited
fuels in our stove.
If the use of such fuels is suspected, the fireplace will be subjected to an expert's analysis of the pre-
sence of prohibited substances.
If such analysis reveals the use of prohibited fuels, the customer loses all warranty rights and must pay
all costs related to the complaint (including the costs of the expert examination).
If other fuels are permitted, this will be stated on the rating plate.
The realisation of customer rights takes place through:
- repair or replacement, free of charge, of parts recognised as faulty by the manufacturer;
- replacement of the appliance if this is necessary and repair proves impossible
- removal of other defects inherent in the appliance;
- the term "repair" does not include the activities foreseen in the operating manual (maintenance,
cleaning), which the user is obliged to carry out on his/her own;
- complaints disclosed during the guarantee period will be rectified by the manufacturer free of charge
within 45 days from the date of notification, provided that a correctly filled in present guarantee card
is delivered, or in case of lack of it - a proof of purchase with the date of sale of the claimed product.
The guarantee card is valid when:
- it is correctly filled in, includes the date of sale, stamp and signature;
- the purchase date on the guarantee card matches the purchase date on the receipt or invoice copy
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