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Troubleshooting
If you encounter a problem with the refrigerator, first check the tables starting below,
and then try the suggested solutions. If none of the suggested solutions resolve your
problem, please visit our website at www.samsung.com or call Samsung Customer Care at
1-800-SAMSUNG (726-7864).
General
Temperature
Symptom
Fridge/freezer does
not operate.
Fridge/freezer
temperature is
warm.
Fridge/freezer is
over-cooling.
Interior wall is hot.
Possible causes
• Power cord is not plugged in
properly.
• Temperature control is not
set correctly.
• Refrigerator is located near
a heat source or in direct
sunlight.
• Not enough clearance
between refrigerator and
sides/rear.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Temperature control is not
set correctly.
• Refrigerator has heat-proof
piping in the interior wall.
Solution
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• Make sure there are at least
2" (50 mm) from the rear
and 1" (25 mm) from the
side.
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
• Set the temperature higher.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
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