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TROUBLESHOOTING
If you still have questions or an unresolved issue after going through this troubleshooting guide, or just
want to speak to a Kobalt product expert, please call our Kobalt customer service department at
888-356-2258 or at ascs@lowes.com.
PROBLEM
The product stops when
you are cutting.
The line keeps
breaking.
The grass winds
around the trimmer
head and motor housing.
The handle is not in
position.
The product
does not start.
The product cuts grass
unevenly.
POSSIBLE CAUSE
Heavy cutting line is used.
The grass winds around the motor
shaft or the trimmer head.
The motor is overloaded.
The battery pack or product is
too hot.
The battery pack is disconnected
from the tool.
The battery pack is depleted.
The product is used incorrectly.
Cut tall grass at ground level.
The bolts are not installed
correctly.
The battery capacity is low.
The bail lever is defective.
The height is not set correctly.
CORRECTIVE ACTION
Use with the nylon cutting line of
0.118" /0.157 " (3.0/ 4.0 mm)
diameter.
1.
Stop the product.
2.
Remove the battery.
3.
Remove the grass from the mo-
tor shaft and trimmer head.
1.
Remove the trimmer head from
the grass.
2.
The motor will recover as soon
as the load is removed.
1.
Allow the battery to cool until its
function returns to normal.
2.
Allow the product to cool for
approximately 10 minutes.
Reinstall the battery.
Charge the battery.
Cut with the tip of the line, avoid
stones, walls and other hard objects.
Cut tall grass from the top down.
Adjust the height of the handle and
make sure that the knobs and bolts
are aligned correctly.
Charge the battery.
Replace the bail lever.
Adjust to a higher position.
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