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SERVICING
Company OURSSON AG expresses great apprecia-
tion to you for choosing our products. We have done
everything possible so that this meets your needs, and
the quality corresponds to the best world standards.
If your OURSSON branded product will need mainte-
nance, please contact one of the authorized service
center (hereinafter - ASC). A complete list of ASC and
their exact addresses can be found on the website www.
oursson.com.
Warranty obligations OURSSON AG:
1. Warranty obligations OURSSON AG, provided ASC
OURSSON AG, apply only to models designed
OURSSON AG for the production or supply and
sale within the country where the warranty service
is provided, purchased in this country, certified for
compliance with the standards of this country, and
also marked the with official marks of conformity.
2. Warranty obligations OURSSON AG operate within
the law on protection of consumer rights and are
regulated by the laws of the country in which they are
provided, and only when the product is used exclu-
sively for personal, family or household purposes.
Warranty obligations OURSSON AG shall not apply
to uses of goods for business purposes or in connec-
tion with the acquisition of goods to meet the needs of
enterprises, institutions and organizations.
3. OURSSON AG sets for its products the following
terms of use and warranty periods:
Product name
Microwave ovens, bread-
makers, induction stoves,
multicookers, kitchen proces-
sors, kitchen machines, electric
kettles, electric grills, blenders,
mixers, meat grinders, blend-
ers, toasters, thermopots,
roasters, juice makers, steam-
ers, coffee makers, choppers,
dehydrators, yogurt makers,
fermenters, mini ovens freez-
ers, refrigerators, automatic
coffee machines, milk frother,
coffee grinder, kitchen scales,
siphons
4. Warranty obligations OURSSON AG shall not apply to
the following products, if their replacement is assumed
and is not connected with disassembling products:
• Batteries.
• Cases, straps, cords for carrying, mounting accesso-
ries, tools, documentation that came with the product.
5. Warranty does not cover defects caused due to violations
of the rules of consumer use, storage or transportation
of the goods, actions of third parties or force majeure,
including but not limited to the following cases:
• If the defect was a result of careless handling, used
18
Warranty
Terms of
Period,
use, months
months
60
24
for other purposes, violations of conditions and
rules of operation set forth in the instruction man-
ual, including as a result of exposure to high or low
temperatures, high humidity or dust, traces of open-
ing the device independently and/ or self-repair,
mismatch state standards for power grids, getting
liquids, insects or other foreign objects, substances
inside the device, as well as long-term use of the
product in extreme operational modes.
• If the defect of the product was a result of unau-
thorized attempts to test the product or make any
changes in its construction or software programs,
including repair or maintenance in unauthorized
service centers.
• If the defect of the product was a result of use of
non-standard and/or low quality equipment, acces-
sories, spare parts, batteries.
• If the defect of the product is associated with its use in
conjunction with additional equipment (accessories),
other than additional equipment recommended by
OURSSON AG for use with this product. OURSSON
AG is not responsible for the quality of the additional
equipment (accessories) manufactured by third par-
ties, for the quality of its products together with such
equipment, as well as the quality of the work of the
additional equipment of OURSSON AG together with
the products of other manufacturers.
6. Product defects detected during the lifetime of the
product are eliminated by the authorized service cent-
ers (ASC). During the warranty period, elimination of
defects is free of charge with the presentation of the
original certificate of guarantee and documents that
confirm the fact and date of the contract of retail pur-
chase. In the absence of such documents, warranty
period is calculated from the date of manufacture of
goods. It should be taken into account:
• Setup and Installation (assembly, the connection,
etc.) of the product described in the documentation
attached to it, does not enter the scope of warranty
OURSSON AG and can be performed by the user
as well as the specialists of most authorized service
centers on a paid basis.
• Work upon maintenance of products (cleaning and
lubricating the moving parts, replacement of consum-
ables and supplies, etc.) are made on a paid basis.
7. OURSSON AG is not responsible for any damage di-
rectly or indirectlycaused by their products to people,
pets, property, if it occurred as a result ofnon-obser-
vance of the rules and conditions of use, storage,
transportation or installation of the product, intentional
or negligent actions of consumer or third parties.
8. Under no circumstances, OURSSON AG is not re-
sponsible for any special, incidental, indirect or
consequential loss or damage, including but not limit-
ed to: lost profits, damages caused by interruptions in
the commercial, industrial or other activities, arising
from the use of or inability to use the product.
9. Due to continuous product improvement, design ele-
ments and some technical specifications are subject
to change without prior notice from the manufacturer.
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