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Before you call for service...
Troubleshooting Tips
WATER
Too many suds
Water leaks
Water temperature
seems incorrect
Water pumped out
before cycle is complete
Water won't drain
Water spraying during
spin cycle
10
Possible Causes
Type of detergent
Very soft water
Too much detergent
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Constant water pressure
to the fill hoses at the
water source
Using too much detergent
in washer
Cooler water temperatures
provide improved energy
efficiency
Control is not set properly
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
House water heater is
not set properly
All the water in your household
water heater has been used
Lid lifted or cycle was put in
pause for over 24 hours
Drain hose is kinked or
improperly connected
Washer in spin cycle
What To Do
• Switch to HE detergent.
• Try less detergent.
• Measure your detergent carefully. Use less soap if you
have soft water, a smaller load or a lightly soiled load.
• Make sure hose connections are tight at faucets and
at washer.
• Make sure end of drain hose is properly connected
to washer and correctly inserted in and secured to
drain facility.
• Check household plumbing. You may need to call a
plumber.
• Tighten hoses at the faucets and turn the water off after
each use.
• Check condition of the fill hoses; they should be replaced
every 5 years.
• Use less detergent. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
• New laundry detergents have been formulated to work
with cooler water temperatures without affecting wash
performance.
• Check cycle selection and adjust.
• Turn both hot and cold faucets fully on and make sure
hoses are connected to correct faucets.
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
• Make sure house water heater is delivering water
at 120°F–140°F (48°C–60°C).
• Wait until the water in the water heater is heated to the
correct temperature.
• Reset cycle.
• Straighten drain hose and make sure washer is not sitting
on it.
• Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
• Spray rinse during a spin cycle is normal.
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