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Idiomas disponibles
Idiomas disponibles
Observation
Do I have to keep the photo frame
always plugged?
I cannot connect the frame to my WI-FI
network.
I cannot add the frame to my phone
Frameo app.
My friend cannot share photos via his
Frameo App.
Troubleshooting
Potential Cause/Solution
The frame has no battery, therefore must
be kept plugged into the mains to be used.
1.The photo frame only supports 2.4GHz
Wi-Fi network and doesn't support 5GHz
Wi-Fi. Network support for WPA and
WPA2, phone hotspots.
2.If your Wi-Fi network is not on the Wi-Fi
list, move your frame closer to your router
or restart your frame, wait for seconds,
and check again.
3. Ensure you have entered the correct
password. When the password is
incorrectly entered, the photo frame
displays a validation error window.
1.Check to see if your phone's network is
working and if the frame is connected to
the internet.
2.Ensure to enter the correct sharing code
which is valid for 12 hours.
3.There may be a network delay, please
add it multiple times, or reset the photo
frame and try again.
1.There may be a network failure or
disconnection on either Frameo App or
photo frame.
2.Please go to 'Settings>My friends' to
check whether your friend is connected or
has been deleted from your photo frame.
3.Full memory will also cause photos not
to be transferred.
4.The photo format is not supported. The
frame supports the 'JPEG/JPG/ PNG/WEBP'
format.
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