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11
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
Product won't
There is no battery installed in the
move.
battery compartment or the battery is
not an official Greenworks battery.
Battery is not charged.
No one is sitting on the seat or the
operator presence switch is not func-
tioning properly.
The parking brake is engaged.
The battery compartment is in dor-
mant state.
Product sudden-
Battery is not charged.
ly stops during
driving
Riding on rough and uneven road
conditions cause the operator pres-
ence switch to disconnect.
Accelerator pedal failure.
Drive controller failure.
The blade does
There is no battery installed in the
not operate after
battery compartment or the battery is
pulling the PTO
not an official Greenworks battery.
switch.
The battery power is lower than 5%.
The operator presence switch is not
functioning properly.
The blade switch (PTO) is not in the
correct position before powering on.
Blade motor blockage or other func-
tional protection.
Drive controller is malfunctioning.
The blade stops
Blade controller is malfunctioning.
when mowing
grass.
Blade motor overload.
Battery temperature is too high.
The battery power is lower than 5%.
English
CORRECTIVE ACTION
Use only official Greenworks battery (or batteries). At
least one is required for operation.
Charge the battery.
Make sure the driver is sitting on the seat or ensure that
the cable connector is properly plugged to the seat plug.
Make sure you fully disengage the parking brake, so the
wheels can rotate freely.
Turn the start key to the OFF position and wait for more
than 5 seconds before restarting the product.
Use only official Greenworks battery (batteries). At least
one fully-charged battery is required for operation.
Engage the parking brake, make sure the cable connec-
tor is securely attached to the seat plug located under
the seat, then restart the product.
Contact Greenworks after-sales service center.
Contact Greenworks after-sales service center.
Use only official Greenworks battery (batteries). At least
one fully-charged battery is required for operation.
Check the battery power, if the battery power is low,
charge the battery.
Ensure the driver is sitting on the seat.
Push the PTO and pull it up again.
Make sure there are no weeds or foreign objects at the
connection point between the blade and the motor. It
is recommended to raise the deck and start the blade
to ensure normal operation before adjusting the deck
height.
Check the error code on display. Contact Greenworks
after-sales service center.
Check the error code on display. Contact Greenworks
after-sales service center.
Clean the inside of the deck, make sure there is no ab-
normal blade rotation, press the PTO switch, restart the
product and reduce the blade load, either by raising the
deck or reducing the driving speed.
Do not use the product immediately after charging, oth-
erwise it may trigger the battery temperature protection
error.
Charge the battery.
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