Troubleshooting - Velleman CCTVPROM10 Manual Del Usuario

7. Question: No audio sound when monitoring?
Answer:
Check sound box or speaker functions. Also check possible short circuit.
Audio source may be connected to the video channel. You can click to full-screen to check.
The hardware of DVR is defective
8. Question: No audio sound when playing back?
Answer:
Settings problem: open audio-video item and verify
9. Question: System time is not correct?
Answer:
Wrong setting or user did not click "Edit" to confirm
Battery is not connected properly
Battery is dead. Please change.
10. Question: Why does "Stop recording" via the right mouse button not work, how to stop
recording?
Answer:
The "Stop recording" using the right mouse button only works with Manual recording, not during
alarm or scheduled recording.
To stop recording, disable alarm or scheduled recording.
11. Question: Motion detection is not working?
Answer:
The setting of the motion detection area is not correct
Sensitivity is too low
12. Question: CD-writer /USB backup error
Answer:
The data exceeds the capacity of the backup device
The backup device is incompatible
The backup device is damaged
13. Question: Remote control cannot work?
Answer:
The address of remote control is not correct
The distance of remote control is too far or the angle is too biased
Remote control batteries ran out
Remote control is damaged or the front panel of DVR is damaged
14. Question: unable to login via Internet?
Answer:
Please check the network to see if it is connected. Check if NET LED is displayed normally on the
panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly.
Make sure to use Windows XP or Vista operating system, also use IE6.0 browser or IE7.0 browser
ActiveX control has been blocked. Manually install ActiveX control again.
Install DX8.1 and upgrade your video card driver
15. Question: There is no picture or picture is not clear when you preview the recording or
playback the recording via IE
Answer:
If you access DVR by IE, choose "Wan" in "web environment"
Try "Close windows" by the right mouse button, and try "Open windows" again
16. Question: It displays "other members are setting......" while setting DVR by IE
Answer:
It means someone else is setting the DVR. Please check the DVR configuration interface or exit
DVR.
10.

Troubleshooting

Problem
system is not receiving power
system is not powering-up
remote control not detected
by the system
hard drive not detected by the
system
hard drive is full and DVR is
not longer recording
12/04/2011
CCTVPROM10
Possible cause
power adaptor cable loose or
unplugged
not enough input power
Batteries inside remote control
are missing, wrongly inserted or
depleted
Hard drive cables are loose or
badly connected
Hard drive missing
Overwrite is not enabled
26
Suggested action
• check all cable connections
• check power LED [6]
• connect the DVR straight to the mains
(discard power bars, multi-way socket-
outlets...)
• check mains outlet
• check battery polarity
• Insert 2 new AAA batteries
• check hard drive connections
• install a 3.5" SATA hard drive
• From the mains menu, select HDD –
overwrite – enable and click apply
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