Sterling Power ProCharge ULTRA Manual De Instrucciones página 10

Customer Service & Warranty
Sterling Power - 2 years warranty
Sterling Power USA customers - 5 years warranty (Sterling Power USA receipt must be present) - return to
Sterling Power USA only
Your 100 % satisfaction is our goal.
problem, question, or comment please do not hesitate to contact us. We welcome you to contact us even after the warranty
and return time has passed.
Product Warranty:
Each product manufactured by Sterling Power UK comes with at least a 2 year limited factory warranty. Certain products
have a warranty period of time greater than 2 years. Each product is guaranteed against defects in material or workmanship
from the date of purchase. At our discretion, we shall repair or replace free of charge any defects in material or workmanship
that fall within the warranty period of the Sterling Power product. The following conditions do apply:
- The original receipt or proof of purchase must be submitted to claim warranty. If proof cannot be located a
warranty is calculated from the date of manufacture.
- Our warranty covers manufacture and material defects. Damages caused by abuse, neglect, accident, alterations
and improper use are not covered under our warranty.
- Warranty is null and void if damage occurs due to negligent repairs.
- Customer is responsible for inbound shipping costs of the product to Sterling Power either in the USA or
England.
- Sterling Power will ship the repaired or warranty replacement product back to the purchaser at their cost.
If your order was damaged in transit or arrives with an error, please contact us ASAP so we may take care of the matter
promptly and at no expense to you. This only applies for shipping which was undertaken by our company and does not
apply for shipping organised by yourself. Please do not throw out any shipping or packaging materials.
All returns for any reason will require a proof of purchase with the purchase date. The proof of purchase must be sent with
the returned shipment. If you have no proof of purchase call the vendor who supplied you and acquire the appropriate
documentation.
To make a claim under warranty, call our customer care line at ( USA 1-(207)-226-3500, England 01905 771771). We will
make the best effort to repair or replace the product, if found to be defective within the terms of the warranty. Sterling Power
will ship the repaired or warranty replacement product back to the purchaser, if purchased from us.
Please review the documentation included with your purchase. Our warranty only covers orders purchased from Sterling
Power. We cannot accept warranty claims from any other Sterling Power distributor. Purchase or other acceptance of the
product shall be on the condition and agreement that Sterling Power USA LLC and Sterling Power LTD shall not be liable for
incidental or consequential damages of any kind. Some states may not allow the exclusion or limitation of consequential
damages, so, the above limitations may not apply to you. Additionally, Sterling Power USA and Sterling Power LTD neither
assumes nor authorizes any person for any obligation or liability in connection with the sale of this product. This warranty is
made in lieu of all other obligations or liabilities. This warranty provides you specific legal rights and you may also have other
rights, which vary from state to state. This warranty is in lieu of all other, expressed or implied.
Sterling Power Products Ltd
Unit 8, Wassage way
Hampton lovett ind est
Droitwich
Worcestershire
ENGLAND WR9 0NX
Tel : 01905 771771
Fax: 01905 779434
www.sterling-power.com
There is a 2 year return to factory warranty with Sterling Power UK
There is a 5 year return to factory warranty with Sterling Power USA
If you do NOT have a Sterling Power USA receipt the warranty length is 2 years. USA warranties must be returned to Sterling Power USA
Contact Sterling in Europe or USA. www.sterling-power.com www.sterling-power-usa.com
Pro Charge Ultra 12V/24V 10-60A and 36V/48V models:
We realise that every customer and circumstance is unique. If you have a
Sterling Power USA
Warranty Service Center
www.sterling-power-usa.com