Troubleshooting Guide; Returns - Chauvet Professional PVP Serie Manual Del Usuario

Troubleshooting Guide

Symptom
All LEDs are blinking
LEDs on a specific circuit are not
lit/working
All LEDs do not light
PVP™ does not power up
(LED power indicator does not
light during "self-test")
PVP™ displays no images or
spotted images

Returns

PVP™ Series User Manual, Rev. 4
Cause(s)
Contact failure
Power input cable may be connected
incorrectly
Input cables connected incorrectly
No power
Loose or damaged power cord
Faulty power connection inside the
PVP™
Faulty external power supply
If you still experience technical problems, contact Chauvet Technical Support.
You must send the product prepaid, in the original box, and with the original packing
and accessories. Chauvet will not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a
brief description of the cause(s) for the return.
Clearly label the package with an RMA number. Chauvet will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece
of paper inside the box:
·
Your name
·
Your address
·
Your phone number
·
The RMA number
·
A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. FedEx packing or double-boxing is
recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Action(s)
Fix the loose LEDs or try re-plugging
Remove and connect correctly
Find the incorrectly connected cables
and reconnect properly
Check for voltage on outlet
Check power cord
Send for repair
Disconnect and reconnect the signal
cable, or replace the cable
Operation
23