Troubleshooting - Allegion Schlage Sense Guia Del Usuario

Troubleshooting

Problem
I forgot my
Programming Code.*
I need to delete an
access code that I
don't remember.*
Cannot add a new
access code.*
Cannot delete an
access code. *
Cannot change
Programming Code.*
Cannot delete all
access codes.*
Access code does not
unlock lock.
Backlighting does
not come on when
Outside Schlage
button is pressed and
access code cannot
be entered.
12
Sounds Lights
— —
— —
— Yellow dot
flashing
2 beeps
2 Red
— Yellow dot
flashing
2 beeps
2 Red
— Yellow dot
flashing
2 beeps
2 Red
— Yellow dot
flashing
1 beep
1 Red
— —
Solution
Check the front of this guide or the
back of the Alarm Assembly for default
Programming Code.
If needed, restore lock to factory
settings. See Factory Default Reset on
page 14.
Delete all access codes. Then add all
needed access codes back into the lock.
See Delete ALL Access Codes on page
8.
1 was not pressed after entering
Programming Mode.
30 access codes already exist. Delete an
access code before adding a new one.
See Deleting Access Codes on page
8.
Second access code entry did not match
first access code entry.
The new access code matches the first
4 - 6 digits of the existing Programming
Code.
2 was not pressed after entering
Programming Mode.
First access code entered did not match
any current access code.
Second access code entered did not
match first access code entered.
3 was not pressed after entering
Programming Mode.
Second Programming Code entered
did not match first Programming Code
entered.
First 4 - 6 digits of new Programming
Code match an existing access code.
6 was not pressed after entering
Programming Mode.
The second Programming Code entered
was not valid.
Access code entered is not a valid
access code.
Batteries are completely dead and no
electronic operations are possible. See
Replacing the Batteries on page 6.
The battery tray is not connected.
The cable that runs through the door
is not connected. Remove the Alarm
Assembly and check the connection.
See Step 9 of the Schlage Sense
Installation Instructions for help.