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TROUBLESHOOTING
SETUP AND CONFIGURATION PROBLEMS
1.
WHY IS THE CAMERA VIEW HAZY OR BRIGHT WHEN USING NIGHT VISION MODE?
The IR night vision lights on the camera may be reflecting off of a nearby surface or window. Try
repositioning your camera to avoid reflections or glare.
2.
WHAT CAN I DO IF I FORGET MY CAMERA PASSWORD?
If you forget your camera password, you will need to perform a hard reset of your camera. This
process will change all your settings back to the factory defaults.
To reset your camera, please use an unfolded paperclip to press and hold the RESET button for
at least 10 seconds while your camera is plugged in.
3.
WHAT APP DOES THE DCS-8200LH WORK WITH?
The DCS-8200LH works with the mydlink Home app.
4.
WHERE CAN I FIND THE MYDLINK HOME APP?
You may download the free mydlink Home app from the App store (iOS) or Google Play Store
(Android). Search for the mydlink Home app by typing in "mydlink" or "mydlink home".
5.
HOW DOES THE CAMERA WORK WHILE I AM AWAY FROM HOME?
Remote access of the DCS-8200LH is enabled once you have registered and linked your
Camera through mydlink. You will be able to control your Camera from anywhere using your iOS
or Android device.*
*Your DCS-8200LH must be connected to your home Wi-Fi network for remote access.
TECHNICAL SUPPORT
DCS-8200LH
dlink.com/support
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