Troubleshooting
we're here to help
Crash recovery
In the unlikely event that your phone stops responding to touches and key presses, try a quick
reset. Remove the back cover and battery ("Assemble & charge" on page 4), then replace and
switch your phone on as usual.
Technical support
If you have questions or need assistance, we're here to help. You can contact Virgin Mobile
Customer Care at 1-888-322-1122.
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where
you can select from a number of customer care options. You can also contact the Motorola
Customer Support Center at 1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United
States for hearing impaired), or 1-800-461-4575 (Canada).
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Troubleshooting