Troubleshooting - Kohler K-3901 Guía De Instalación Y Cuidado

Care and Cleaning (cont.)
• Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring
pad to clean surfaces.
• For Artist Edition Toilets: Treat your decorative product just as you would treat your fine china.
DO NOT use bristle brushes or abrasive-backed sponges. They will scratch decorative surfaces. Use
only warm water to clean. Dry with a cotton cloth or soft sponge.
For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.

Troubleshooting

IMPORTANT! This troubleshooting was written for models using he K-7420 premium remote control. If
you are troubleshooting a model with a K-7421 standard remote control, go to the on-line troubleshooting
for the K-7421 remote control.
NOTE: When the remote control is not in use, it will enter standby mode. Press any key on the remote
control screen to activate the screen.
NOTE: If the back light in the window is off, the first touch on the remote control screen activates the
light. The second touch activates the function.
NOTE: For service parts information, visit your product page at www.kohler.com/serviceparts.
Start-up
When the toilet is first installed or the power fails, when power is restored or turned on the toilet
will automatically go into start-up mode.
If the toilet does not function correctly upon completing the start-up sequence, or it fails to start,
contact the Customer Care Center using the numbers located on the back page of this manual.
Blockage
To clear the toilet when there is a blockage, a standard plunger with an insert works best. Use the
remote control to open the valve before using the plunger.
If a blockage requires the use of a snake, use the remote control to open the valve before using the
snake. Close the valve when the blockage is cleared.
Small Children
The auto flush and bidet features require a sensor located under the seat to be enabled. Small
children may not be tall enough (approximately 48" (1.2 m)) to activate the sensor. The bidet and
autoflush features will not function correctly when this sensor has not been activated.
Flushing Troubleshooting
Symptoms
1. Toilet does not flush.
1212876-5-E
Probable Causes
A. Toilet is blocked.
Recommended Action
A1. Open the trapway valve using the
remote control; select [settings] >
[cleaning] >[manual clean] >[open
bowl valve]. Use a plunger to
remove the blockage. For extreme
blockage a snake may be used.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
14 Kohler Co.