Troubleshooting Guide - Kohler K-3492 Guía De Propietario

Troubleshooting Guide

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms
1. The toilet does not flush.
2. The toilet randomly
flushes 2 times.
To troubleshoot this toilet you must first:
NOTE: If the toilet supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
Unplug the toilet or turn off the power.
If needed, turn on the water supply.
Plug the toilet back in or turn the power back on.
IMPORTANT! When the power is turned on, the toilet may flush three times and then function correctly.
No action is needed if this happens.
Note the results (how many times the toilet flushes, whether it operates normally).
Consult the chart below. Perform the recommended action.
Symptoms
The toilet flushes 3 times,
1.
then operates normally.
2. The toilet flushes 5 times.
3. The toilet fails to operate.
Kohler Co.
Probable Causes
A. Various.
A. The tank is overfilling.
Probable Causes
A. The fill valve is not turning off.
B. The motorized valve is not
closing.
A. The level switch has an
intermittent connection.
B. The level switch is stuck in the
up position.
C. The level switch is not properly
connected.
D. The level switch does not move
freely.
A. There is a problem with the
wiring.
B. The GFCI or RCD tripped.
C. There is a problem with the
pump connection.
D. The actuation switch is not
properly connected.
E. The level switch is not properly
connected.
F. The pump assembly does not
work.
G. The actuation assembly does not
work.
3
Recommended Action
A. Perform the troubleshooting steps
below.
A. Immediately perform the
troubleshooting steps or turn the
water off. Turn the water back on
when troubleshooting.
Recommended Action
A. Repair or replace the fill valve.
B. Repair or replace the motorized
valve.
A. Repair of replace the level switch.
B. Repair or replace the level switch.
C. Reconnect the level switch
properly.
D. Replace the level switch.
A. Check the wiring and connect the
power.
B. Reset the GFCI or RCD (if
applicable).
C. Check the pump connection.
D. Check the actuation switch
connection.
E. Check the level switch connection.
F. Replace the pump assembly.
G. Replace the actuation assembly.
1035530-5-E