Warranty (cont.)
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO.
AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the
exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions
may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which
vary from state/providence to state/providence.
This is Kohler Co.'s exclusive written warranty.
Troubleshooting
This troubleshooting guide is for general aid only. For service and installation issues and concerns, call
1-800-4-KOHLER.
Symptoms
1.
Error 1, 2, 3, 4, 7, or 8 is
displayed.
2.
Error 5 is displayed.
3.
Error 6 is displayed.
4.
Display is blank.
5.
Water from steam head.
Kohler Co.
Probable Causes
A. A button on the user interface is
stuck.
B. The user interface is damaged.
A. Tank water level is too low
(green status light on generator
is on).
B. Tank temperature limit has been
exceeded (green status light on
generator is off).
C. Internal generator components
are not functioning properly.
A. The temperature in the steam
room has exceeded the
maximum allowable level.
A. Inadequate power is supplied to
the generator (green status light
on generator is off).
B. The user interface is not
receiving power from the
generator (green status light on
the generator is on).
C. The user interface is damaged
(green status light on the
generator is on).
A. Normal operation.
B. Water supply lines are
connected improperly.
5
Recommended Action
A. Turn off power to generator and
attempt to free stuck buttons.
Restore power to generator.
B. Call the Customer Care Center
using the information provided on
the back page of this manual.
A. Inspect the water inlet screen and
clean if necessary. Ensure the water
supply valve is on and that water
is being supplied to the generator.
B. Call the Customer Care Center
using the information provided on
the back page of this manual.
C. Call the Customer Care Center
using the information provided on
the back page of this manual.
A. Reset power to the generator and
ventilate the steam room to remove
excess heat.
A1. Provide proper power to the
generator. If necessary use the
provided test kit to ensure the
generator is working properly.
A2. Call the Customer Care Center
using the information provided on
the back page of this manual.
B. Use the provided test kit and
instructions to identify the source
of the problem.
C. Call the Customer Care Center
using the information provided on
the back page of this manual.
A1. A small amount of water
discharged from the steam head
just before, during, and just after
steam use is normal.
A2. Water discharge from the steam
head during the power clean cycle
is normal.
B. Review the generator installation
guide and reinstall the lines at the
proper locations.
1045789-5-H