Troubleshooting - Twin-Star International 36II100GRG Manual De Instrucciones

Troubleshooting

PROBLEM
Display shows "E1".
Display shows "E2".
Display shows "E3".
The heater does not blow warm
air.
There is no power.
The power cord is warm.
The heater does not blow any
air.
The heater does not work, but
Power and Heater settings are
"ON" and thermostat is set.
Flame effect works but heater
function does not, and the flame
effect flashes when the heater
button is pressed.
The remote control is not
working.
The noise when the heater is on
is louder than normal.
Abnormal noise when the heater
is not on and the flame effect
is on.
A113
POSSIBLE CAUSE
The thermostat sensor is broken
or disconnected.
The thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
The heater is in a cool down
cycle.
There is no power to the unit.
This is normal operation.
Thermostat setting is preventing
heater from turning on.
Manual reset overheat
protection triggered.
The heater is disabled.
There are no batteries or the
signal is poor.
a. The air intakes are dirty or
obstructed.
b. The blower/heater assembly
is defective.
The spinner motor is defective.
CORRECTIVE ACTION
Unplug the fireplace, remove the back panel of the fireplace and check
that the thermostat is plugged into the main circuit board. If this does not
solve the problem contact customer service for a replacement thermostat
sensor.
Contact customer service for a replacement thermostat sensor.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow
it to cool down. Replug and operate, monitor the heater for signs of over-
heating, if the problem persists discontinue use of the heater and contact
customer service.
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air
will blow.
Check that unit is plugged into a standard 120V outlet. Press the power
button several times and make sure the power is set to the "ON" position.
Check your heater cord and plug connections. Faulty wall outlet connec-
tions or loose plugs can cause the outlet or plug to overheat. Be sure the
plug fits tight in the outlet. Heaters draw more current than small appli-
ances, overheating of the outlet may occur even if it has not occurred with
the use of other appliances. During use check frequently to determine if
your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualified electrician check and/or replace the faulty outlet(s).
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem persists contact customer service.
With the power on press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled the flame effect will flash multiple times.
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion
and gentle pressure. Repeatedly pressing buttons in rapid
succession may cause the transmitter to malfunction.
a. Check the air intakes for obstructions or high dust build up.
b. Contact Customer Service for a new Heater/Blower Assembly.
Contact Customer Service for a new Spinner Motor.
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