Operation (Mobile App Access); Playing Back A Video File Using The Globalguard Camplay Software; Troubleshooting - Honeywell Friedland GlobalGuard FGGK Serie Manual De Software

7

Operation (mobile app access)

Open the GlobalGuard mobile app on the mobile device.
Note:

The mobile device must be connected to the Internet within good reception.

The app can be left open in the background whilst running other apps. It will continue to receive system alerts. If the
Android app is left open, a green dot will appear on the notification bar of the device. If a red dot appears then this
indicates the app is disconnected.

If the app is left open, this will reduce the battery life of the device.
8

Playing back a video file using the GlobalGuard Camplay Software

1. Select the file.
2. Select the camera ID.
3. Click "PLAY".
Note: You can search for photographs from "DIRECTORY SETTINGS" > "SNAPSHOT FOLDERS".
9

Troubleshooting

PROBLEM
The control panel cannot be located
by the GlobalGuard PC setup
software.
The GlobalGuard setup software is
slow when writing and reading data
from the control panel.
The programme is not activated
when a home automation key I/II/III
is selected from the home page.
The event is not activated when a
detector or system trigger is
initiated.
The web page of the home page
cannot be accessed.
The security status is "Offline" after
you log in.
E-mail alerts cannot be received.
The system does not respond to
functions such as arm/disarm or
programmes.
CAUSE
The control panel is switched OFF.
The control panel is placed too far away
from the gateway.
The PC runs the GlobalGuard
application.
The gateway is new.
Static emitting devices affect the IP
Gateway.
The programme is not set up correctly.
The event is not set up correctly.
The gateway has no access to the
Internet.
The system is not synced.
There is no valid e-mail address.
The online server is updated.
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SOLUTION
Switch on the control panel.
Make sure the first two indicators on the IP
Gateway are green.
Place the control panel closer to the
gateway.
Connected the PC with a cable or via Wi-Fi
to the router.
Add the new gateway to the control panel.
Place the PC closer to the router. The
recommended distance is within 10 m.
Set up the programme again and assign the
home automation keys.
Set up the event again.
If "DEVICE TRIGGER" is selected, make sure
that the correct detector is selected.
If "SYSTEM TRIGGER" is selected, make
sure that the correct arming mode is
selected.
Sync and exit the software before you
activate the event
Check the Internet connection.
Click refresh on the home page to update
the current system status.
Enter a valid e-mail address.
Check the Internet connection.