TROUBLESHOOT GUIDE
Error Code Err6 is displayed and unit is not cooking.
The unit has a faulty HIGH Pressure sensor.
Contact Customer Service.
Error Code Err7 is displayed and unit is not cooking.
The unit has a faulty LOW Pressure sensor.
Contact Customer Service.
AIR-FRY TROUBLESHOOTING
The Duet is not turning on or working.
1.
The Duet is not plugged in.
2.
Air Fry Basket is not in the Duet. The Stainless Steel Inner Pot
is not in the Duet. Insert the plug into an appropriate grounded
power socket. Place the Air Fry Basket into the Duet. Place the
Stainless Steel Inner Pot in unit before placing Basket inside.
The ingredients fried in the Air Fry Basket are not completely
cooked.
1.
Too many ingredients were used. The cooking temperature is
too low.
2.
The cooking time is too short.
3.
Remove some ingredients from Air Fry Basket; smaller batches
air-fry more evenly. Cook at a higher temperature. Set the Duet
to air-fry for a longer time.
Cannot place Air Fryer Lid on properly.
1.
The Air Fry Basket is overfilled. The Air Fry Basket is not
placed in the Stainless Steel Inner Pot correctly.
2.
Do not fill the Air Fry Basket more than 4/5 full. Place the Air
Fry Basket in the Stainless Steel Inner Pot properly so rim of
Basket is completely inside Inner Pot.
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troubleshoot guide