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TROUBLESHOOTING
The air purifier may operate abnormally not because of the product malfunction
but because of minor causes or the fact that the user is not familiar with the
product use. In such a case, problems can be solved easily even without the help
from the service center just by checking the following. If the problem still persists
after you check the following, contact the service center.
All other services should be done by an Airmega authorized service center.
Problems
• Is the power cord connected ?
• Is the display part all turned off ?
No air is blowing.
• Isn't the power gone out ?
• Is the front cover closed ?
The airflow speed does not
• Isn't it in manual ?
change.
The airflow speed is
• Isn't the filter cleaning or
significantly weaker than
before.
A bad smell comes out of
• Isn't the filter cleaning or
the air outlet.
• Isn't there dust on the pollution
The color of the pollution
• Does the pollution level keep
level indicator always stays
the same.
• Does the pollution level keep
When other functional
• Check the symptoms, unplug the product, and ask service center.
problems are detected.
Regarding Airmega app troubleshooting, please visit www.cowaymega.com for
more information.
Check
replacement time passed ?
replacement time passed ?
sensor's lens ?
indicating a high level ?
indicating a low level ?
Possible solutions
Connect the power cord to an electric
outlet for 120 V~, 60 Hz.
Press the power button and then select
the desired function.
Use the air purifier after the power
comes back on.
Close the front cover properly.
Set the desired operating mode.
Check the filter cleaning and
replacement cycles and then clean/
replace the filter(s) if necessary.
Check the filter cleaning and
replacement cycles and then clean/
replace the filter(s) if necessary.
Clean the lens of the pollution sensor.
Adjust the sensitivity of the pollution
sensor to Insensitive or standard.
Adjust the sensitivity of the pollution
sensor to sensitive or standard.
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