Customer Support & Warranty Matters - Albrecht AE2990 AFS Manual De Instrucciones

Customer Support & Warranty matters
Troubleshooting
Check at first the power supply (batteries and their contact quality or the 12 V adapter/cable).
A problem may be caused through power supply, when no light or display appears after
switching on. If the unit works in a strange way, disconnect the power supply cable (or take
off the battery case), wait some time (minimum 10 seconds), and then reconnect power
again.
Another method is to try a new country setting. Repeat the method to program your country's
setting.
European 2 years warranty matters
Distribtor's warranty: the warranty does not limit the user's statutory rights under applicable
National laws relating to the sale of consumer products. The warranty period starts at the
time of Product's original purchase and lasts 24 months. Liable for warranty matters is the
distributor, where you have bought the radio.
It is only valid and enforceable in the country where the user has purchased the product
provided that the same product has been intended for sale in that country by the
manufacturer. To make use of this warranty, it is necessary to return the defective product
with its original package together with the original sales receipt to the authorized service
centre. The warranty totally covers the device in all its parts and the workmanship necessary
to repair it.
The warranty does not cover defects or damages caused to the Product by misuse with, or
connection to, any accessory or software not produced or supplied by the manufacturer or by
use of the product for any other use than for intended use of the product. The warranty is not
enforceable if the product has been dismantled, modified or repaired by anyone other than
the authorized service centre or if it is repaired using unauthorized spare parts.
Moreover, the warranty is not valid and no protest can be made if the product has been
modified or altered respect to its original purpose.
Nobody will be indemnified for the inactivity period of the device nor can expect refund or
claim for direct or circumstantial damages due to an inappropriate use of the device.
The warranty does not apply to damaged accessory parts like connecting or supply cables,
batteries, or problems caused through not authorised or not recommended accessories like
other than the supplied microphone, external antennas, external power supplies and over
voltage caused through external power supplies, lightning or over voltage defects. The
warranty does not cover broken or damaged acrylic glass windows, cabinet parts, belt clips
or carrying strips.
Please contact the dealer or person where you have purchased the CB radio.
Additional manufacturer's guarantee: Alan Electronics GmbH offers an additional
manufacturer's guarantee period of 2 years for CB radios under Albrecht brand which have
been sold in Germany. During this period it is possible to contact our service partner(s) in
Germany directly as well (instead of the distributor), or contact our repair service in Germany
directly.
Our recommendation:
Before returning a radio, please call first your distributor (if available) or the service hotline.
Our experience shows that many smaller problems can be cleared already by a simple
phone call with our service hotline.
If returning will be necessary, the hotline can also tell you the nearest service partner
address and discuss with you the fastest way to get your radio repaired.
Where to find service hints and service documentation
The complete technical documentation is updated regularly. You can download the latest
versions of user manuals, technical documents and conformity declaration, as well as service
hints or FAQ's any time from our server under
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