Contacting Technical Support; Technical Support Services - FileCruiser VA2600 Guia De Inicio Rapido

Promise Technology

CONTACTING TECHNICAL SUPPORT

PROMISE Technical Support provides several support options for PROMISE users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service and
support.
If you decide to contact us, please have the following information available:
Product model and serial number
BIOS, firmware and driver version numbers
A description of the problem or situation
System configuration information, including: motherboard and CPU type, hard
drive models, SAS/SATA/ATA/ATAPI drives & devices, and other controllers.

TECHNICAL SUPPORT SERVICES

PROMISE Online™ Website http://www.promise.com/support/support_eng.asp
E-mail Support
United States +1 408 228 1400 option 4
Australia/New Zealand +61-7-56999629
The Netherlands +31 0 40 235 2600
Beijing, China +86 10 8857 8085 or 8095
Shanghai, China +8621-3214-0395, +8621-5213-4899
(technical documents, drivers, utilities, etc.)
Phone Support:
Germany +49 (0) 2 31 56 76 48 - 0
Italy +39 0 6 367 126 26
Japan +81-3-6801-8064
Taiwan +886 3 578 0002
Singapore +65-3158-4344
e-Support On-Line
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