Troubleshooting Table (cont.)
Symptoms
1. Whirlpool does not start/stop.
2. Motor starts, but all jets are not
functioning.
3. Whirlpool stops automatically.
4. Noisy operation.
5.
Leakage is detected under the
whirlpool.
6. Mold or mildew detected (for
units with wall surrounds).
7. Water damage at finished
walls.
1016904-2-C
Probable Causes
A. No power to the pump motor.
B. Air actuator does not work.
C. Motor/pump does not work.
A. Jet is closed.
B. Jet is blocked.
A. GFCI trips.
B. Suction blocked.
C. Jets are blocked.
D. Motor overheated and
protection device activated.
A. Pump banding straps have not
been cut.
A. Piping leaks.
B. Sealant or gasket failure at
holes through finished walls,
shower door, or wall
surrounds.
A. Blocked channel drainage.
A. Seam at finished wall not
sealed.
22
Recommended Action
A. Set/Reset the GFCI breaker.
Check the wiring.
B. Replace air actuator. Check air
tube between air actuator and
pump. Replace if necessary.
C. Rebuild or replace
motor/pump.
A. Rotate jet trim ring
counterclockwise to open.
B. Remove the blockage.
A. Identify source of fault, and
correct.
B. Remove obstruction.
C. Remove blockage.
D. Check for blockage at motor
vents. Remove blockage and
allow motor to cool.
A. Cut pump banding straps with
a pair of tin snips.
A. Repair any piping leaks.
B. Replace any defective gaskets
or seals. Apply clear 100%
silicone sealant as required.
A. Use a sharp wooden or plastic
object to scrape any buildup
from the seam. Increase the
frequency of cleaning.
A. Seal the seam with clear 100%
silicone sealant, following the
manufacturer's instructions.
Sterling