Warranty
refund the purchase price for such product or part.
This limited warranty entitles the purchaser to on-
site or in-home warranty services. Accordingly,
Glen Dimplex Americas will be responsible for all
labor and transportation costs associated with the
repair or replacement of the product or part except
as follows: (i) charges may be levied for travel costs
incurred to travel to the purchaser's site where the
product is located if the purchaser's site is beyond
30 miles (48 km) from the closest service depot of
Glen Dimplex Americas' dealer or service agent;
and (ii) the purchaser is solely responsible for
providing clear access to all serviceable parts of
the product.
• For the period commencing at 12:01 a.m. on the
day after the first anniversary of the first purchase
and ending at midnight on the second anniversary
of the date of first purchase, this limited warranty
entitles the purchaser to replacement parts only
without charge. If Glen Dimplex Americas is
unable to replace such part, or if replacement is
not commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of
replacement, choose to refund the purchase price
for such part. The purchaser shall not be entitled
to on-site or in-home warranty services. The
purchaser shall be responsible for all expenses
incurred for the removal of the part and installation
of the replacement part including, without limitation,
all shipping costs and transportation costs to and
from the authorized dealer's or service agent's
place of business and all labor costs. Such costs
shall not be the responsibility of Glen Dimplex
Americas.
• For the period commencing at 12:01 a.m. on the day
after the second anniversary of the first purchase
and ending at midnight on the fifth anniversary
of the date of first purchase, this limited warranty
entitles the purchaser to replacement parts of the
glass and fireplace chassis only without charge.
If Glen Dimplex Americas is unable to replace
such part, or if replacement is not commercially
practicable or cannot be timely made, Glen
Dimplex Americas may, in lieu of replacement,
choose to refund the purchase price for such
part. The purchaser shall not be entitled to on-
site or in-home warranty services. The purchaser
shall be responsible for all expenses incurred
for the removal of the part and installation of the
replacement part including, without limitation, all
shipping costs and transportation costs to and from
the authorized dealer's or service agent's place of
business and all labor costs. Such costs shall not
be the responsibility of Glen Dimplex Americas.
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What Glen Dimplex Americas and its dealers and
service agents are also not responsible for:
IN NO EVENT WILL GLEN DIMPLEX AMERICAS,
OR ITS DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR ANY THIRD
PARTY. WHETHER IN CONTRACT, IN TORT, OR ON
ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH THE SALE,
MAINTENANCE, USE, OR INABILITY TO USE THE
PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR
ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH LOSSES,
COSTS, OR DAMAGES ARE FORESEEABLE. IN NO
EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS
OFFICERS, DIRECTORS, OR AGENTS BE LIABLE
FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES
THAT EXCEED THE PURCHASE PRICE OF THE
PRODUCT. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights,
and you may also have other rights which vary from
jurisdiction to jurisdiction. The provisions of the United
Nations Convention on Contracts for the Sale of Goods
shall not apply to this limited warranty or the sale of
products covered by this limited warranty.
Technical Support
Technical and troubleshooting support, as well as
a list of replacement parts can be found on:
www.faberfire.com/customer_support
1-888-346-7539
www.faberfire.com