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Warranty
procedu re
Consult the Tacx website or contact the support@tacx.com to analyse
the problem (have it analysed);
If the product proves to be defective after analysis then send the
product, together with a copy of the proof of purchase and the fully
completed service form to the Tacx Service Centre. The claim under
warranty can only be accepted for processing if the proof of purchase
and a fully completed service form are received.
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The decision on whether a defect in a product is covered by the
warranty rests solely with Tacx B.V. in the Netherlands.
...
If the product is covered by the warranty, then in principle it will be
repaired or replaced without charge within 30 days of receipt.
•
The shipping costs to the Tacx dealer or the Tacx Service Centre are to
be paid by the purchaser.
Liability
Tacx B.V. reserves the right to modify, improve or to replace returned
products with a similar or equivalent product without prior notification.
Tacx is not, however, obliged to improve the product or to fit new elements.
Given the many configuration options and configuration problems
Tacx B.V. does not guarantee that the supplied software will work
on all systems, not even if the PC configuration complies with the
recommended specifications.
Tacx B.V or Tacx·s distributors are authorized to replace defective parts
with similar parts of equivalent quality, without prejudice to Tacx·s
authority to opt in such cases for a monetary reimbursement to the
value of the product that has been returned.
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Tacx is never responsible for damage, including consequential loss,
arising from or associated with the use of its products, or for damage
occurring while the product is being shipped.
Advices
1. ONLY return the defective part if requested to do so. Do not return
frames when they are not defective.
2. Tacx is not responsible for transport damage arising while the product
is being shipped to the shop. Always ensure that the part concerned
is well packaged
.
Tacx Service Centre deta ils
See the Tacx website
www.tacx.
com
> service > addresses
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